Platform Lead

2 months ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

As the Platform Lead, you'll provide technical expertise and support across key travel platforms within FCTG Leisure Brands. You will be a subject matter expert (SME), providing advice and guidance on design decisions, and will support execution on key platforms.

If you'd like to provide technical expertise across one or many streams working with multiple teams and stakeholders to drive scalability and improvement in the platform, please apply

Day to day:

  • Understand the key platform system and how it operates end-to-end for our retail businesses
  • Test the platform to ensure it meets product / business requirements
  • Work with BAs and engineers to document product requirements
  • Ensure platforms integrate with FCTG systems in alignment with deployment management processes
  • Configure the system to support operations in retail and online in both a support (trouble-shooting) and innovation capability
  • Ensure alignment with internal governance processes and standards
  • Liaise with Heads of Product, Product Managers, Business Analysts, Engineering Teams, Architects and Business Operations Analysts to establish the best solution for new work
  • Support and train staff on the system where required
  • Ensure there is strong documentation, training and user support for platform capabilities
  • Communicate and work with key stakeholders to ensure project and business needs are met
  • Work with platform vendors to ensure cases are managed end-to-end with priority on speed of resolution
  • Be involved in requirements analysis, and participate in developing specifications such as user stories
  • Translate functional requirements into conceptual and detailed technical design documents
  • Participate in proposal making, effort estimates and review from a technical perspective
  • Undertake R&D, prototyping of solutions and demonstrations of platform features and functionality

You'll be perfect for the role if you have:

  • Support experience – Analysis
  • Experience with complex travel products
  • Experience in vendor management at case management level
  • Project/Software development lifecycle experience (desireable)
  • Flight Centre Travel Group business experience (desireable)

What you'll enjoy

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Employee Share Scheme through Equate Plus.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Receive ongoing training and professional development through the Flight Centre Landing.
  • Excellent hybrid working model.
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering Portugal).

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.

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