Platform Administrator

2 weeks ago

Brisbane, Queensland, Australia People's Choice Full time

About the role

We have an exciting opportunity for a Platform Administrator to join our Payments and Cards team.

As a Platform Administrator, you will be a subject matter expert (SME) for Payments & Cards platforms across the organisation including NPP, PayTo, Direct Entry, Cards and Switch. The role is responsible for providing operational support, incident & problem management, change management, integration and monitoring of critical payments infrastructure.

Key Responsibilities:

  • IT operations: Day to day administration, troubleshooting, and maintenance of Payments & Cards platforms.
  • Manage incidents: Be an escalation point for incidents related to the Payments & Cards platform and support the incident management process.
  • Manage problems: Identifying incident trends, root cause analysis, and determining and implementing permanent corrective actions.
  • Change management: Leading and overseeing changes into production, ensuring that development, design, testing, and verification adhere to strict ITIL standards, minimising impacts to members and staff.
  • Understand each official release features for the platform and how it might help the business.
  • Provide support to the business in understanding their goals and proactively recommend new features and improvements to optimize Payments & Cards infrastructure.
  • Direct involvement in the configuration of the platform and supporting official platform releases.

About you

You will be successful in the delivery and support of member-centric platforms that are usable, stable, secure, compliant, and aligned to business objectives. The Platform Administrator will achieve this by providing strong technical acumen, driving continuous improvement, and ensuring stakeholder satisfaction.

You'll need to demonstrate experience in:

  • IT Operations for financial services.
  • Supporting and maintaining payments systems including NPP, PayTo, Direct Entry and Bpay.
  • Change management processes.
  • Incident and problem management using Service Now.
  • Driving service improvement using ITIL standards.

In addition to:

  • Strong presentation, communication, and stakeholder engagement skills.
  • Knowledge of emerging technologies and financial services.

Who are we?

It's an exciting time to join our organisation On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

Benefits of working for us

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:

  • Paid parental leave and special leave provisions
  • Flexibility and hybrid working arrangements
  • Employee banking benefits and discounted insurances
  • Career development opportunities, and ongoing training, coaching and support
  • A dedicated Employee Assistance Program for you and your family to access in times of need
  • Paid volunteering days and access to a diverse range of community and charitable initiatives

Click 'Apply' now and submit your application, including a cover letter and current resume by 26th June 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.

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