Flight Desk

ABOUT US

APT Travel Group - We are a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life.

THE ROLE
Based in our Cheltenham office in Melbourne, you will work within a highly engaged and social team.

Given you already know the difference between LHR and LGW the following attributes will also assist you in coming to work at APT:

• Airline ticketing for Domestic and International airlines
• Liaising with airlines
• Maintenance of airline queues
• Processing & actioning airline refunds and reissues
• Assisting with booking queries
• Group ticketing
• Staff travel
• Dealing with Yield requests for passenger relocations
• Working to tight deadlines

Competencies Required

• A positive and enthusiastic approach
• Good time management skills and the ability to work productively in a fast paced environment
• Exceptional customer service skills
• Excellent communication skills both written and verbal
• High attention to detail
• A willingness to work autonomously and part of a team
• Personal travel experience would be held in high regard
• Experience in ticketing and fares is a must
• Competence with the use of Sabre
• Fares and Ticketing 1 & 2 accreditation

OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Genuine service
• We genuinely care about the experience we create for our guests, trade partners and internal stakeholders

Better together

• We are better when we connect and collaborate, valuing all opinions

For tomorrow

• We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the longterm view over shortterm benefits

Celebrate the moments

• We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

WHAT WE OFFER

• Experience our premium products on familiarisation trips
• Flexible workplace culture with hybrid working model
• 4 weeks' annual leave per year plus a bonus week if requirements are met
• Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
• Wellbeing program and learning & development opportunities
• Highly engaged team and great company culture
• Onsite parking, close to public transports, shops and Southland

**APPLY TODAY

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