ServicePlus Centre Lead

2 weeks ago

Adelaide, South Australia Hostplus Pty Full time

Acknowledgement of Country:

Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.

About us:

At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

About the role:

The primary purpose of this role is to provide day to day oversight and management of our front facing service operating model. The objective is to provide a service excellence model for front facing education opportunities, conduct transactions and more importantly provide the service that is in line with the fund's values and brand drivers. This role will also manage and service our members, employers and other relevant parties.

About you:

You're a dynamic leader who understands customer service management and is committed to delivering excellent experiences. You're adept at developing strategies that align with our values and guiding teams through challenges. You foster a supportive work environment and genuinely care about making a positive impact on our members and stakeholders.

Some of your key responsibilities will include:

  • Managing the Adelaide ServicePlus Centre
  • Developing the team and ensuring that we are servicing in-line with the funds service and operating model
  • Ensuring that the team is offering an exceptional level of customer service in-line with the funds values and brand proposition
  • Managing escalations and understanding opportunities for improvements and changes
  • Representing the face to face servicing strategy for Hostplus
  • Providing development, training, strong support and leadership

Why work for us:

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

  • 15% superannuation.
  • Access to subsidised financial advice.
  • Salary packaging.
  • Flexible work arrangements.
  • Excellent EBA based conditions eg: including generous, flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please let us know.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.

We Care: We care about our work, our clients and colleagues.

Better Together: We've got each other's backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward and transparent.

Be Proud: We are proud of who we are and the work we do every single day.


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