Workflow Administrator

Position:
Workflow Coordinator

About the Company:

Energy Advance is a national company, working within all states and territories in Australia. We are also known within the building and construction industry as specialists in our field.

Our culture is focused on exceptional customer service and making long lasting relationships.

Our professional team of consultants specialise in energy efficiency and are based in our corporate head office in the northern suburbs of Perth.

About the Role
Due to our continued growth, we require an additional Workflow Administrator to join the team.

As an efficient and proactive Workflow Coordinator, you will contribute to the quality customer service to our clients.

This role provides a critical link between our assessors and clients and will be a consistent and dedicated point of contact for both.

You will be supporting the Workflow Team as well as perform some administration and clerical duties.

Role Responsibilities

• Ensure the Workflow Team provides outstanding service to clients, while building strong customer relationships
• Coordinate workflow within the team
• Scheduling incoming jobs for assessment, prioritising jobs if requested, delegating jobs to Energy Assessors, and communicating with them on progress and deadlines
• Assist the Energy Efficiency Team ensuring the timely preparation of reports and documentation for building projects
• Carry out Quality Assurance processes to ensure jobs are completed efficiently, and within deadlines to maintain efficient workflow and assure client satisfaction.
• Providing additional quality assurance for accuracy on all documentation associated with the project before finalising

Relevant Skills and Knowledge

• Time management/organisation: accomplish objectives effectively within allocated time

- frames and carry out administrative duties in an efficient and timely manner

• Relevant knowledge in the building industry would be advantageous but not essential.
• Knowledge or experience with administration, bookkeeping or scheduling would be advantageous.
• Customer service focused: committed to providing exceptional customer service across all channels
• Communication: the ability to communicate clearly and concisely
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

4. Desired Attributes

• Ability to work under pressure
• Organisational and time management skills
• Excellent attention to detail
• Teachability and a great attitude

5.

You should possess the following:

• Minimum of 2 years work experience in Administration or practical office administration, Department Coordinator or in a similar position/work environment
• Relevant Administrative or Business qualifications would be advantageous
• Advanced MS Office skills essential
• Strong written and verbal communication skills.

IMPORTANT POSITION DETAILS:

- _

Part Time: 25 hours per week Monday to Friday_
- _**TEMPORARY MORNING SHIFT 6am-11am (5 months only, Jan

• May 2023)**_

- _
PERMANENT, REGULAR SHIFT after May 2023, 9:30am-2:30pm_
- _
Immediate Start_
- **Pay: starting rate $28/hr (+ super)
- after 3 months probation period -$31/hr (+ super)**_

Job Types:
Part-time, Permanent

Salary:
$ $31.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• No weekends

Supplemental pay types:

• Penalty rates

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