Senior service designer

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
SENIOR SERVICE DESIGNER – CONSUMER DIVISION | SYDNEY, NSW At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being. Let's care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:
  • Reporting to Head of Strategy, Design and Research, responsible for being the pivotal in shaping the future of our service offerings.
  • Covering the entire service design lifecycle, from research and conception to execution and continuous improvement. With a commercial focus and a solid understanding of behavioural economics, you will develop compelling service propositions that not only meet but exceed our customers' expectations.
  • Conducting comprehensive research to understand customer needs, market trends, and the competitive landscape.
  • Employing your expertise in behavioural economics to lead and inspire innovative service design solutions that drive customer engagement and loyalty.
  • Lead end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.
  • Facilitating workshops and collaborative sessions with stakeholders across the organization to ideate, prototype, and iterate on service concepts.
  • Apply agile methodologies to manage projects, ensuring swift adaptation to feedback and changing requirements.
  • Working closely with the execution teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.
  • Champion a customer-centric approach within the organization, advocating for design thinking and innovation in all aspects of our business.

About you:
  • Advanced qualifications in Behavioural Economics, Design, Engineering, Innovation, or a related field.
  • Advanced capability in design tools such as Adobe Creative Suite, Sketch or Figma.
  • Proven experience as a Service Designer or in a similar role, with a portfolio that showcases your contributions to successful service innovations.
  • Strong background in research, design, facilitation, innovation, and execution, particularly within the context of service design.
  • Demonstrated experience in end-to-end journey mapping, encompassing communications, processes, systems, and data. Experience and/or qualifications in technical business analysis highly regarded.
  • Advanced analytical and numeracy capability
  • Commercial acumen, with the ability to align design solutions with business objectives.
  • Proficiency in agile methodologies, with hands-on experience managing projects in an agile environment.
  • Exceptional communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
  • Strong leadership and project management skills, with the ability to oversee multiple initiatives simultaneously - Lean Six Sigma certification will be highly regarded.

What's on offer:
  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.


About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. Join us. Let's care for tomorrow. #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
Job Level: Professional Location: Sydney, NSW, AU, 2000 Area of Expertise: Operations Unit: Allianz Australia Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type: Full Time or Part Time Remote Job: Hybrid working Employment Type: Permanent ID: 48584 Position Cluster: Non-Executive
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