Information and Communications Technology

2 weeks ago

Brisbane, Queensland, Australia Lime Recruitment Full time

Lime Recruitment is currently working with a Queensland government department to recruit an Information and Communications Technology (ICT) Officer contract to 28/06/2024 with possible extension based in the Brisbane CBD and working from home.

The ICT Officer Role often works across functional boundaries within complex and dynamic ICT environment.

Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premise when required.


In this role you will:

  • Maintains strong positive relationships with the management, team members, and stakeholders and actively participates in teamwork and activities.
  • Provides accurate specialist advice and guidance to business, management and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
  • Carries out agreed operational procedures and contributes to standards and procedures for the achievement of good practice.
  • Participates in the delivery of services including development of products, testing and remediation of identified issues, assistance and support for users, as well as maintenance of accurate records and documentation.
  • Actively participates and contributes to the plans and collective achievement of Information Services team targets, goals and objectives.
  • Contribute to an equitable, healthy and safe work environment.
  • Other duties as directed.

The essential requirements for this role are:

  • Knowledge Management (KNOW)
  • Level
  • Systems Installation/Decommissioning (HSIN)
  • Level
  • Asset Management (ASMG)
  • Level
  • Incident Management (USUP)
  • Level
  • Experience with ITSM tool ServiceNow and, while not mandatory, relevant tertiary qualifications in Business and/or Information Technology will be highly regarded

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