Crew Leadership Manager

1 week ago

Brisbane, Queensland, Australia Qantas Airways Limited Full time
Challenge yourself in this integral role within our Qantas Domestic Cabin Crew team

  • Together we will achieve success with your extensive leadership and coaching experience
  • Permanent Fulltime position based in Brisbane
Our ability to stand the test of time is no coincidence. We've come this far because we continue to evolve.

It's a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers.


Your new role as a Crew Leadership Manager will see you focused on leading, coaching and developing our team of onboard cabin crew managers to be the best in the industry.


As a leader of leaders, this role will manage standards as well as drive a performance culture by developing and supporting a high performing leader equipped to develop and maintain an engaged Cabin Crew workforce.


The role will lead face to face communication with our Onboard Managers (OBMs), drive development and leadership and assess and coach a team of approximately 100 OBMs to meet and exceed key performance indicators and to build and inspire a strong cabin crew leadership culture.


In addition, our Crew Leadership Managers work with the relevant National/Entity Manager in developing and implementing projects, working cross functionally across multiple areas and owning portfolios that support and improve operational efficiency.


To support our crew during peak periods of our 24/7 operation, you will be required on a 5-week, 7-day rotating roster to ensure visibility of leadership during peak times when our crew are in base and provide support whilst up-line.

To be successful in this role you will display:

  • Leadership experience (7 + years preferred) with tertiary qualifications to undergraduate degree level in business, HR, aviation management or related discipline
  • or alternative experience in airline or related industry
  • Wellhoned skills and experience managing grievances and HR/IR issues
  • An ability to represent the Cabin Crew department at a senior level, building strong working relationships with stakeholders utilising negotiation, influencing, problem solving and analytical skills
  • Highly developed leadership coaching and development skills, with demonstrated experience building leadership capability, motivating high performance and fostering a growth mindset to enhance leadership skills
  • Demonstrated ability to build strong working relationships with key stakeholders. Ability to manage multiple time sensitive tasks to effective conclusion
  • Demonstrated sound practical judgement and innovation

Applications close:
Why Qantas?


There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close:
Sunday 30th June 2024

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