Cyber Incident and Vulnerability Manager

1 week ago

Sydney, New South Wales, Australia Salesforce Full time
Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.


Overview:

Our Incident and Vulnerability Managers are a critical part of Salesforce's Cyber Security Response Center.

As commanders on the most impactful cyber security incidents and vulnerabilities, we lead Salesforce's response while acting as the security executive liaison with Security and Business Leadership across the lifecycle of events.

Responsible for the response strategy and its timely execution, we leverage on our unique perspective to partner with the wider Security organization to identify, prioritize and remediate critical cyber risks across Salesforce.

We are constantly looking at ways to reduce the toil and we drive continuous improvement initiatives across our tooling, playbooks and automated workflows.

The scale of our environment and the variety of problems to solve provides unique opportunities to learn and to grow surrounded by a diverse and supportive team and incredibly helpful partners.

Hours of operation are as below

  • 8:30AM to 4:30PM AEST from April to Sept
  • 10:30AM to 6:30PM AEST from Oct to Feb

Responsibilities:

  • Act as Incident or Vulnerability Commander for Salesforce's high risk cyber security events.
  • Establish Salesforce's cyber response strategy and coordinate its delivery until remediation of security threats.
  • Ensure the highest standards of the execution and documentation of the NIST incident response lifecycle to timely scope, contain and remediate critical security threats.
  • Command Executive Briefings and response calls, act as security executive liaison.
  • Maintain timely communications on progress and findings to Leadership and address incoming escalations from executives.
  • Partner closely with Legal, Software Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure the best outcomes for customers and partners.
  • Lead crossfunctional postincident process reviews to identify and implement continuous improvement initiatives.
  • Contribute to the team sprint and lead critical cyber uplift projects.
  • Educate, train and mentor external teams on the incident response lifecycle and cyber best practice.

Required Qualifications**:


Successful Incident and Vulnerability Managers thrive on challenge, are calm under pressure, and leverage on their business acumen and cyber technical expertise to drive timely outcomes.

Integrity, flexibility and creative problem-solving skills are prerequisites for this role.

  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
  • 5+ years of relevant experience in cyber security operations or cyber incident management
  • Experience responding to and leading complex cyber security incidents in a largescale environment.
  • Broad knowledge of cyber security best practices, the current threat landscape and the cyber incident response lifecycle.
  • Strong teamwork mindset with the ability to build and grow relationships with a wide range of technical and business stakeholders.
  • Ability to stay composed under pressure and to think critically on the spot.
  • Excellent verbal and written communication skills; ability to communicate effectively and clearly to both technical and nontechnical audiences.
  • Project management skills with demonstrated ability to drive, influence and coordinate crossteams and crossregion projects.
  • Ability to work in a followthesun model with a 24/7 operating model.
  • Valid working rights in Australia or New Zealand required.

Preferred Qualifications**:

  • Strong technical knowledge of Cloud environments (AWS, GCP, Azure).
  • Strong technical knowledge of network fundamentals and common Internet protocols.
  • Strong technical knowledge of incident response frameworks with operational experience across Windows, Mac and Linux forensics
  • Experience in conducting root cause analysis
  • Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
  • Relevant cyber security certifications
Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected

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