Help Desk

2 weeks ago

Canberra, ACT, Australia Exclaim IT Full time
  • Location: Canberra, Australian Capital Territory
  • Type: Contract
  • Job #16723

About the role

Our federal government client is seeking a Online IT Support Service would provide second-level support for systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.

Key responsibilities

  • Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly and meaningfully.
  • Documenting processes and initiatives to enable effective IT operations.
  • Actively participating in project activities, national rollouts, offsite support, major initiatives, etc.
  • Actioning the team's ticket queues and subsequent resolution actions.
  • Maintaining, updating, and supporting mobile end-user devices, including Microsoft Surface laptops, iPads, and iPhones.
  • Undertake additional responsibilities or tasks as required.

Skills and experience

  • Proven experience in a technical support role, supporting large numbers of users nationally.
  • Ability to effectively utilise Ivanti or similar IT Service Management tools.
  • Exposure to and use of Microsoft Active Directory.
  • Ability to approach technical issues in a logical and common-sense manner.
  • Demonstrate quality written and oral communication and excellent stakeholder relationship management skills.
  • Experience supporting operating environments such as Active Directory, Win10/11 laptops and workstations, M365, Azure Virtual Desktops and iOS.
  • Experience in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.

Contact details

For a confidential chat, please contact Aisha on or via email at - and we would be more than happy to provide you with additional information and assist in the application process.

Your Name:

Email Address:

Phone Number:

Upload Resume File:

Upload Resume File: ... Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

  • yes
  • Subscribed
  • By submitting this application, you give us permission to store your personal information, and use it in the consideration of your fitness for the position, including sharing it with the hiring firm.

Review our Privacy Policy for more information.

  • By submitting this application, you agree to our Terms of Service.

People looking for jobs should not put anything here.

We are uploading your application. It may take a few moments to read your resume. Please wait

  • See All Jobs

  • Help Desk

    2 weeks ago

    Canberra, ACT, Australia Randstad Full time

    July start | Canberra based12 month contract Australian Citizen Randstad Digital (Formerly Finite Recruitment)Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to...

  • Moodle LMS Help Desk Support

    2 weeks ago

    Canberra, ACT, Australia Paxus Australia Pty Ltd Full time

    Posted 24 January 202- SalaryPaxus pays weekly LocationCanberra Job type Contract DisciplineIT General ReferenceBBBH259953_Job description: Ideal for IT Degree Graduates Contract till September 2023, with extension options till 30 June 202 Central Canberra location with free parking Must be an Australian citizen. Existing baseline clearance preferred IT...

  • Service Desk

    2 weeks ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS - Program Manager, Service Desk:A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills Manage the general daytoday issues that arise in a technical support team by setting its priorities through rostering and providing support to others An...

  • Service Desk

    2 weeks ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS- Information Officer, Service Desk:Provide expert advice and assistance on ICT related software and hardware issues An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation Be a part of the Library's exciting new futureAs a world leading library, the...

  • Help Desk

    2 weeks ago

    Canberra, ACT, Australia Infinite Consulting Full time

    Job Description As the Incident Manager you will support the day-to-day management of matters relating to incidents for technical ICT and core business operations, processes within the Agency's Service Operations Section, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives. The...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia The Recruitment Company Full time

    The Role A permanent opportunity is available with Australia's well respected and largest law firm in their Canberra office. They are looking for an IT Service Desk Analyst with a customer centric approach to join a dynamic team with flexible working arrangements available. This role serves as the primary conduit for all technology-related queries and...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia MinterEllison Full time

    Location: Canberra Contract Type: Permanent MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Minter Ellison Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia ASIC Full time

    ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation) Permanent position based in CanberraA future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Multiple Service Desk Analyst/ IT Help Desk/ IT Support Officer:- $35-$50 per hour:- Long Term Federal ContractIgnite are seeking several technology orientated people to join one of our well known Federal Government clients as a Service Desk Analyst.Role and Responsibilities can include: Assisting with Incident management and request fulfilment Queue...

  • Service Desk Analysts

    2 weeks ago

    Canberra, ACT, Australia Davidson Group Services Full time

    Join Our Dynamic Team as a Service Desk AnalystAre you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients.About the RoleAs a Service Desk Analyst, you will be the...

  • Service Desk Team Leader

    2 weeks ago

    Canberra, ACT, Australia Better Staff Full time

    Canberra based Hybrid WFM Lead and mentor SD agents National Managed Services organsition Career Opportunity Mentor and Lead Hands- on Support- $90K - 100KOur client is a well established yet growing Managed Services organisation.They established their ACT presence 2 years ago, and have been growing ever since With a supportive and interactive Sydney team,...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Australian Capital Territory, Australian Capital Territory- Category IT & Digital- Salary- $ AUD - $ AUD Annual- Posted 08Apr2024- Work type Contract- Contact Arti Sharma- Reference BH159283- Service Desk Analyst BaselineWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform...

  • Help Desk Administrator

    2 weeks ago

    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-369875IndustryOtherSalaryper annum - Min: AUD Max: AUD 8885- Join our Client as a Content Manager (Admin Helpdesk Support) for 6 months as a non-ongoing emlpoyee, working with a talented team to tackle helpdesk enquiries, ensure smooth incident resolution, and uphold information management standardsResponsibilities: Handle...

  • Service Desk Manager

    2 weeks ago

    Canberra, ACT, Australia Australian Sports Commission Full time

    The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...

  • Service Desk Manager

    4 weeks ago

    Canberra, ACT, Australia Australian Sports Commission Full time

    The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to...

  • Service Desk Agent

    2 weeks ago

    Canberra, ACT, Australia Datacom Full time

    Your Future at DatacomDevelop a meaningful career and thrive in technologyAt Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.Your career at Datacom, just like technology, has endless possibilities. Looking to get into...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia KBR Full time

    Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...

  • Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Help Desk & IT Support (Information & Communication Technology) Full time We embrace diversity, equity and belonging Act as a single point of contact to provide 1st level IT support.Respond to and resolve customer requests or incidents providing fast and efficient, customer service.Perform standard diagnostics to initiate the problem management workflow...

  • IT Service Desk Analyst

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time

    We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities...