Operations Manager

1 week ago

Bracken Ridge, Queensland, Australia JLL Full time
JLL supports the Whole You, personally and professionally.

Have you ever walked into a building or a shopping centre and just enjoyed being there? You don't know why, or what makes it different - you just know you'd like to work, shop, or visit there more? Well, we're proud at JLL to say we're the ones who make that happen

As our Operations Manager, you will take responsibility for a portfolio of shopping centres based from Bracken Ridge.

What this job involves:


Proactively supervising the day-to-day events to ensure that the centres are operating to their optimum with respect to maintenance activities, capital works and security.

The priority always should be the health and safety of all visitors and occupants, the presentation of the properties and the implementation of client strategies - all being performed with mínimal disruption to the tenants.


A snapshot of the role:

Supervising the activities of engaged contractors to ensure a suitable environment for staff, visitors, tenants, and confirming all services operate safely and effectively

Being proactive in communicating with tenants formally and informally to gain insights, key drivers and responding to any relevant operational issues promptly

Working effectively in a team environment ensuring you maintain consistency and support to all members and our client as required

Confirming that the services engaged and purchased are within the budgeted costs

Undertaking regular inspections to proactively identify any change or new risk scenarios and ensure that the agreed risk management plan reflects the current state of the asset/s and is implemented in accordance with client instructions

WHS legislation. Making sure all operations and maintenance functions conform to the Building Code of Australia and other relevant statutory accountability

Ensure the implementation and completion of client sustainability requirements

Managing annual Opex budget and actively contributing to the business planning process for the property

Sound like you? This is what we're looking for:

A clear and proven understanding of WH&S and risk management is a must have, along with related property, facilities management, or operations management experience in a retail related asset or retailer environment.


An understanding of basic technical aspects of property (air-conditioning, chiller system, fire, mechanical, electrical, BMS etc.), with proven capacity to interpret contracts and manage operational budgets will also be required.


What JLL can offer you:

Great employee discounts off fitness & other renowned bands
Active Social Club
Well-being program
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm


As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.


Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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