Customer Banking Specialist

1 week ago

Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time
Customer Banking Specialist - Multi Channel Branch

You will be joining one of our new Multi-Channel Branches


As a part of the team at one of our new Multi-Channel Branches, at Lakes Entrance, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).


Part Time position

31 hours per week:

  • Monday, Tuesday, Wednesday and Friday: 8.30am 5.00pm
  • 8:30am 1:15pm (Branch hours) 45 minute break
  • 2.00pm 5:00pm (ECE outbound calls only)

What will you do?


As part of our branch-based customer service team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.


See yourself in our team
As the Customer Banking Specialist in our Lake Entrances MCB, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our inbranch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our riskadverse culture

We're interested in hearing from people who have

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Computer experience is key
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 13/05/2024

Job ID REQ210267

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