Service Management Lead

2 weeks ago


Melbourne, Victoria, Australia RMIT University Full time
Overview:
  • Exciting opportunity for a Service Management Lead, Full-time permanent position based at Melbourne CBD campus (Hybrid role) with Flexible Working Arrangements.
  • Responsible for managing, leading, planning, and delivering efficient, effective, and secure solutions.
  • Collaborates with ITS and stakeholders across the portfolio.
About the Portfolio

The Operations Portfolio enables integrated, enterprise-wide delivery for student and staff experiences.

Includes business units such as EPBP, Communications, People, ITS, Office of the Chief Operating Officer, Procurement, and Vietnam Operations.

Plays a crucial role in supporting RMIT's global strategy implementation.

The Information Technology Services (ITS) function provides current and emerging technology systems and services.

The Role

Responsible for managing, leading, planning, and delivering solutions for various IT services on a global scale.

Works with third-party suppliers to ensure performance meets contractual obligations and drives improvement.

Collaborates with internal ITS teams to review SLA performance and identify areas for enhancement.

Works with senior college stakeholders on strategic initiatives.

Skills & Experience
  • Lead strategic direction aligning with university goals.
  • Engage stakeholders for operational performance communication and continuous improvement.
  • Create and review IT Service Management reports, identify focus areas for improvement.
  • Manage third-party service performance and IT tickets.
  • Financial management of services.
  • Contribute to the Customer First initiative and project manage activities.
  • Demonstrate ability to build effective relationships and influence stakeholders.
  • Extensive experience in managing third-party suppliers.

Qualifications

  • 5+ years of operational management experience in a complex environment.
  • 5+ years' experience in managing third-party suppliers and demonstrating service improvement.
To Apply

Submit your CV and cover letter by clicking on the 'Apply' link below.

For more information, refer to the Position Description.

Applications Close: 21 June pm

RMIT is an equal opportunity employer committed to diversity and inclusivity.

Be part of a team with a variety of benefits available.

RMIT actively supports applicants with disabilities.

We commit to respond to every applicant.



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