Product Manager

1 week ago


Fortitude Valley, Queensland, Australia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About Us


Through local expertise and global scale, we at
Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.


Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500 brand with a worldwide footprint to accelerate our customers' full potential.

As pioneers within the Australia and New Zealand payments landscape,
Eway is a leading business-to-business ecommerce provider and
Ezidebit a digital recurring business-to-consumer payments

About the Role


Reporting into the Head of Product you will initiate and execute customer-led product strategies and business activities which drive the performance of the payments business within Global Payments AU/NZ.

You will be in a crucial position with significant influence, acting as the intersection between customers, IT development, vendors and revenue teams.


The primary responsibility will be to focus on eCommerce and Online payment products and features (such as payment gateways, Card present (eftpos) terminals, merchant accounts, NPP/Osko, Open Banking, data security & fraud protection products, etc), however may be responsible for other products, as required.


Your key responsibilities will include:

  • Initiating and executing customerled product strategies;
  • Contributing to the product road map you will have full product lifecycle responsibility including product and feature analysis and performance;
  • Representing the needs of the customers, acting as their voice inside the business;
  • Driving new product design, development and product improvement;
  • Identifying trends and recommending new product opportunities in order to drive sales and profitability;
  • Creating strong working relationships with internal teams and external customers & partners.
**About you
Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion.

We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success.

A team mate that collaborates, partners and can stand with us.

In addition to being both quality driven and customer focused, you will possess the following skills and attributes:

  • Minimum of 3+ years' experience covering the full breadth of product design, development and life-cycle management in a hardware or software solutions-based organisation, ideally within
    payments, FinTech or eCommerce;:
  • An understanding of
    Card Present (eftpos) terminals, their markets, and features;
  • Strong strategic thinker with the ability to understand the big picture in order to bring together perspectives from across the business;
  • A passion for delivering great customer experiences and representing the voice of the customer;
  • Ideally, technical product management experience in the payments industry;
  • Experience with customerled product strategies;
  • Strong financial acumen and the ability to present compelling pricing recommendations;
  • Ability to influence and communicate complex issues to senior management;
  • Knowledge and/or experience working in an Agile environment;
  • A love for technology, you must enjoy learning about how things work and able to explain technical concepts in ways that everyday people can understand.

Our Benefits

We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a
flexible working rhythm blending in-office and remote working.


Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of
wellbeing resources we offer, use your breaks and your leave including
Birthday Leave.


We provide a first class
employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer
12 weeks paid parental leave for either parent as well as two weeks paid sec
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