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Logistics Customer Service

8 months ago

Bankstown, Australia DH & Associates Full time

**Logistics Customer Service**

**OVERALL SCOPE OF THE ORGANISATION**

Our client is incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.

**ESSENTIAL DUTIES / RESPONSIBILITIES**
- Liaise with LSPs for status update and clarification
- Escalates issues and concerns regarding delivery issues
- Prepare return or futile delivery report on daily basis
- Coordinate with internal stakeholders regarding re-delivery requirements
- Book re-delivery with LSPs once dates are booked/confirmed
- Process IOD in Cello system upon confirmation of re-delivery
- Coordinate with returns team and Process returns Process in Cello system
- Attend to ad-hoc inquiries regarding returns, re-delivery status etc

**REQUIREMENTS**
- Above High School Degree
- MS Office skills (Word/Excel/Power Point/ suite)
- English advanced level
- Must living in Australia
- Must have logistic/warehouse knowledge, and IOD

**Preference**
- Work experience in Multinational company
- Consumer electronics transportation control experience
- Sales logistic controller experience

Schedule:

- Monday to Friday

**Experience**:

- Inbound call centre: 1 year (preferred)

Unsuccessful applicants will not be responded.

Global Organization - Great Career Progression - Sydney Location

Classification: Manufacturing, Transport & Logistics> Warehouse

Ability to commute/relocate:

- Bankstown, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person