Team Manager

2 weeks ago

Brisbane, Queensland, Australia Gallagher Bassett Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all

As Team Manager, you will lead a dynamic team of staff who support our Workers Compensation Operations through data entry, in-bound and outbound correspondence and enquiries, travel requests and other administrative duties. Since GB's recent expansion into the workers compensation market, the function has continued to grow with continual opportunities for being offered within the team.

This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders.

How you'll make an impact

  • Lead a team of administrative specialists responsible for a variety of tasks associated with the management of workers compensation claims, including, data entry, in-bound and outbound correspondence and enquiries, scheduling appointments, etc;
  • Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people's satisfaction levels and having pride in our goals;
  • Participate in workforce planning and recruitment activities for the function;
  • Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance;
  • Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required;
  • Promote a culture which ensure compliance to our business processes is adhered to;

Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.

About you

  • Extensive experience in administration and customer service, within a high-volume and fast-paced environment. Experience within the insurance industry would be highly regarded;
  • Knowledge of general business and administrative practices and managing cost effective business activities;
  • Experience in managing performance through qualitative and quantitative metrics;
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
  • Exceptional time management and organisational skills;
  • A strategic mindset and approach to work;
  • A strong sense of team and collaboration;
  • A resilient attitude.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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