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City Store Manager
4 months ago
About Us :
Kuwaii – Proudly made in Melbourne
Established in 2008 by designer Kristy Barber, Kuwaii is duly esteemed for making beautiful, intelligently designed clothing and footwear for women. Kuwaii is an inimitable alternative to mass-produced fashion. Made in Australia, Melbourne to be precise, each article is meticulously designed to last, and to be cherished.
Refined, detailed and romantic, form and function find accord in modern shapes, clean lines and impeccable tailoring. Our three immaculate, light-filled Kuwaii stores can be found in Brunswick, Fitzroy and the Melbourne's Cathedral Arcade, in the foot of the iconic Nicholas Building.
Our Vision
We consider ourselves an alternative to Fast Fashion: made locally and made with love.
About You :
- Fashion or related tertiary qualification advantageous
Position Summary :
As our full time City store manager, you will be responsible for the overall performance of your departments: including that you and your staff give exceptional customer service and that your budgets are being met, and exceeded You will be constantly driving sales and improving the overall results, and be passionate about pushing your departments to be the absolute best that they can be.
You must be focused, efficient, super-organised, hardworking and an excellent multi-tasker. Maintaining and building personal relationships is imperative as is being able to handle many tasks at once and stay on top of them all. Communication both written and verbal is very important, as well as a strong personal sales technique.
Key Requirements :
- Applicable years of managing a retail store
- Proven successful experience in store management
- Proven sales philosophy
- Powerful leading skills and business orientation
- People and customer management skills
- Strong organisational skills
- Good communication and interpersonal skills
- Ability to lead and mentor staff
- Ability to propose innovative ideas to increase market share
Job Responsibility :
City Store Manager –
As a role model for the team and business, you will need to demonstrate superb sales leadership skills in respect to building your personal customer base and VIPs, driving customer retention rates & up-selling to ensure that all sales opportunities are maximised, while ensuring that the Kuwaii Why is maintained and communicated at all times.
As a leader you will take ownership in your team, ensuring that they have exceptional brand and product knowledge while also ensuring that they deliver the highest level of customer service. You will be responsible for building a highly motivated team while providing the General Retail Manager and Designer with information and industry expertise in relation to customer needs. We expect that you drive and implementing strategies to maximise product performance by leveraging visual merchandising, staff training and customer service.
- Maintain the highest level of customer care and operational performance of your boutique.
- Consistently drive sales through communication and motivation.
- Uphold the KUWAII brand by providing leadership, coaching and performance feedback to all team members.
- Effective management of inventory and financials, loss prevention and average sale amount.
- Work with and provide feedback to the Retail Operations Manager and Designer/Owner to strategically improve customer experience, product and services.
- Develop an innate understanding of the customer profile for the store to enhance upsells, promotional opportunities and increase sales.
- Manage VIP customer engagement, nurturing existing VIP clientele and generating new VIPS.
- Maintain consistent communication levels with internal and external customers, head office and other stores.
- Provide feedback on opportunities on product and seasonal store buys.
- To lead by example in the level of customer care and company culture.
- Maintain a consistently exceptional level of presentation and set an example to our other team members.
- Manage Kuwaii events in store.
Job Functions :
Store management
Job Benefits :
Our ideal person is a strong and experienced store manager, who is looking for career progression with a business who fits their personal ethics. They will epitomise and understand our brand, appreciate local manufacture and small business, have a lifestyle that aligns with our philosophy, and a real passion for slow fashion. You will be an integral part of our small management team, and will have the chance to see and drive change.
We are offering to invest in the continual growth and development of your career, an inspiring work environment with a fabulous all-female team, and the opportunity to work with an amazing, locally made product every day.
We also offer generous discounts and product bonuses, and a supportive team.
Please apply with your cover letter outlining why you think you are perfect for this role.
Selling Point :
Work in an inspiring work environment with a fabulous team, and an amazing, locally made product
Contact :
Kristy Barber
