Delivery Support Lead

1 week ago

Toorak, Victoria, Australia Baptcare Full time
Delivery Support Lead - In Home Care

  • Career development opportunities
  • Salary Packaging available up to $18,500 per annum
  • Flexible working options with working from home opportunities
  • Supportive team environment
  • Permanent Full-Time position
About Us

At Baptcare, we care.

Our Mission and Vision are lived through our WE CARE Values:

for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.

Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia.

Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the role

  • We are looking for an outstanding, customercentric Delivery Support Lead to manage our "care force" of Personal Care Workers (PCW), Homecare Workers (HCW) spanning Eastern Metro region of Melbourne.
Key accountabilities
-
Will include but not limited to:
Induction of newly hired PCWs and HCWs

Supervision, support, mentoring and professional development of PCWs and HCWs

Coaching staff to high quality consumer care as per the individual consumer care plan

Clear and concise documentation of consumer outcomes

Ensure staff recognise changes in a consumer's health status and report appropriately

Respond to service delivery issues and implement solutions to achieve the expected consumer outcomes

Compliance with organisation and regulatory requirements

Independently on board new Baptcare consumers

Workforce planning and development

Administration - maintain employee files, utilise risk-management systems, maintain databases etc

Key Selection Criteria

  • Demonstrated experience in the supervision of staff within the Community Aged Care sector
Ability to achieve consumer focused outcomes

Demonstrated ability to improve staff performance through coaching & mentoring

Capacity to manage and escalate issues where risks are identified

Ability to continuously improve service quality and consumer experience

Essential

  • Cert IV in Workplace Training and Assessment
Minimum Certificate III in any one of - Aged Care/Individual Support, Home and Community Care and Disability

Current equivalent Level II First Aid certificate

Own vehicle and current Australian Driver's License

Satisfactory Police Check

Have or be willing to get an influenza vaccine

Have evidence of Covid-19 Vaccine double vaccination at a minimum

Desirable

  • Registered Nurse, Endorsed Enrolled Nurse or Enrolled nurse
Medication endorsement

Experience in a similar role within the Community Aged Care sector

Experience in supervision of a mobile workforce

How to apply

Applications close 17th June 2024


Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity.

We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children.

We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

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