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Technical Support Coordinator
1 week ago
Technical Support Coordinator
- Great $$$
- Off the tools role
About the company
Offers a complete range of next-generation light, medium and heavy-duty transport solutions to suit every business.
About the role
Looking for a Technical Support Coordinator to join their business located in Caringbah. Work for a manufacturer that recognizes you
Duties
- Provide a high level of technical support to the dealer network and customers.
- Monitor, assess and report technical trends to the Manager, Technical Support
- Produce highquality Service Bulletins and Technical Tips
- Maintain the Policy and Procedure manual with specific reference to Technical Service support
- Produce highquality technical reports
- Administer all aspects of Special Service Campaigns/Recalls
- Provide technical support for all internal staff
- Prepare detailed product reports after investigation and ensure where necessary related parts are returned to the central office for further inspection and investigation
- Monitor and report on technical assistance requested and phone traffic
- Constantly upgrade knowledge by attending internal/external product and other training
- Perform other related duties as required
Skills and experience
-
Heavy vehicle experience or light vehicle Master technician level
:
- Strong problemsolving and decisionmaking skills
- Computer literacy to an intermediate level Microsoft Office
- Excellent communication skills both written and verbal
- The ability to liaise effectively at all levels of an organization
- Minimum five (5) years experience in the automotive/heavy vehicle industry & Trade qualification.
- Firm understanding of the Automotive industry
- Computer literacy to an intermediate level Microsoft Office
Benefits
- Great working conditions and team environment
- Opportunity for development
How to Apply
Please send us your resume today if you are interested in joining a successful business for this fantastic full-time position.
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