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Administration Assistant/Customer Service
2 weeks ago
We are now seeking an experienced Customer Service Officer to join their team. The successful candidate will commence as an on-hired employee, working 38 hours a week. Commencing at 8am.
You will be reporting to the Sales Manager, and be responsible for a range of customer service and administrative duties. The right person will have a "can-do" attitude and high personal performance standards. You will be able to deal with difficult situation and make decisions.
Duties
- Provide a high level of customer service via phone and adhere to quality standards
- Confirm orders and deliveries, respond to enquiries and resolve issues
- Process orders and use of computer systems
- Support the sales team and act as a first point of contact
- Maintain systems and records
Skills and Experience
- Excellent attitude and team player
- Able to effectively communicate with customers at all levels
- Strong computer skills and proficient using MS Office suite
- Customer service experience (building industry advantageous)
- Attention to detail and organisational skills
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