Administration Assistant/Customer Service

2 weeks ago


Ballarat East, Victoria, Australia Conquest Recruitment Group Full time
About the role

We are now seeking an experienced Customer Service Officer to join their team. The successful candidate will commence as an on-hired employee, working 38 hours a week. Commencing at 8am.

You will be reporting to the Sales Manager, and be responsible for a range of customer service and administrative duties. The right person will have a "can-do" attitude and high personal performance standards. You will be able to deal with difficult situation and make decisions.

Duties
  • Provide a high level of customer service via phone and adhere to quality standards
  • Confirm orders and deliveries, respond to enquiries and resolve issues
  • Process orders and use of computer systems
  • Support the sales team and act as a first point of contact
  • Maintain systems and records

Skills and Experience

  • Excellent attitude and team player
  • Able to effectively communicate with customers at all levels
  • Strong computer skills and proficient using MS Office suite
  • Customer service experience (building industry advantageous)
  • Attention to detail and organisational skills


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