IT Officer

2 weeks ago

Perth, Western Australia Crown Perth Full time

At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness.

It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.


The
IT Officer promotes a strong internal service culture, ensuring a service delivery approach that is responsive to the operational and strategic needs of the organisation.

The IT Officer provides first and second level remote operational Systems and ensures delivery of quality IT services.

This is an integral role to the Crown IT Department requiring a high level of interaction with external vendors, internal customers, and employees to ensure the Crown Group receives optimal business value and ongoing user confidence and satisfaction of customers.


This position is available full time on a 12 month contract.

This role covers a 24x7 roster working 12 hour shifts including two days (6am-6pm), two nights (6pm-6am) and four days off, therefore a flexible approach to working hours is essential.

Key Responsibilities will include but not limited to:

  • 24 hours a day 7 days a week support of all systems.
  • Remote support of Table Games and EGMs with a high priority
  • Remote support of Bars and Restaurant's Micros System
  • Remote support VIP Accommodation Technology and VIP Gaming Areas with the highest priority
  • Remote support of Hotel Guest's TV and Internet Issues
  • Hands on support of Perth Gaming / Hotels and Corporate IT infrastructure.
  • Creating System access for users for Perth, Melbourne and all other Crown sites.
  • Weekly Maintenance of termination and transfer of user access for systems
  • Reporting and managing communications in the event of major system failures.

To be successful, you will need to demonstrate the following:

  • Extensive customer service experience
  • Minimum 1year technical experience in a PC environment; MCP preferred
  • Demonstrable experience working in teams to deliver business outcomes
  • Willingness to continuously update personal IM skills and knowledge
  • Commitment to continuous professional development


 Strong
  • Desktop & MS Office skills

What we offer you:

  • This is a full time position with opportunities for future development. Crown Perth provides free parking and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne and Sydney properties.
Our Crown Community celebrates uniqueness and embraces diversity.

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

- #LI-CP #LI-Hybrid

Primary Location:
Perth

Position Status:
Full Time

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