Commercial Claims Consultant

2 weeks ago


Perth, Western Australia IAG New Zealand Full time

The Role

We currently have a full time permanent opportunity available for a Claims Consultant to join our CGU Home and Landlord Property claims team based in Perth.

The primary purpose of the Claims Consultant role is to manage end to end domestic property claims, post-lodgement within an expected delivery time while exceeding customers' expectations.

This is an exciting position that would suit someone who thrives in a high paced, customer focused environment and enjoys working with people.


To be successful in these roles commencing on 20th January 2023 you will be available to work full time hours from 8.30am to 5.00pm from Monday to Friday, with 4 weeks of full-time training provided.

The role does require full flexibility to be able to work both from home and from the office.

Key Responsibilities

  • Manage end to end claims in accordance with service level targets.
  • Liaise with all relevant parties, while providing regular updates on the progress of claims.
  • Perform coverage evaluation, investigation and collate relevant documentation.
  • Provide exceptional customer service and build relationships with all stakeholders.

Skills & Experience

  • Proven experience in a customer centred role (essential)
  • Previous experience managing claims (desirable)
  • Welldeveloped interpersonal skills and clear and professional communicator
  • Ability to build rapport and establish relationships
  • Displays a drive for results and are outcome focused
  • Ability to prioritise and manage time effectively

About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.


As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

We are ready for anything.

Ready for anything? Let's talk.
Start your career journey with us

Applications close on Friday 6th January 2023.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.


IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.

More information on our Reconciliation Action Plan can be found on our company website.
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