Practice Manager

2 weeks ago

South Yarra, Victoria, Australia MedHealth Full time

Company Description

The purpose of the Practice Manager is to ensure the highest level of customer service at Lex Medicus clinics and service to our medical experts. Reporting to the National Operations Manager, the Practice Manager is the front line of customer and expert interaction, responsible for ensuring the smooth daily running of medico-legal appointments, meeting and greeting experts, examinees and visitors and document management. The Practice Manager is also responsible for the day-to-day management of the File & Administration Team, including prioritisation of workflow and continuous mentoring in accordance with quality metrics and ISO standards . They provide support to Lex Medicus' experts by ensuring that all facilities are suitable for use, assisting with any issues and supporting pre- and post-appointment functions.

Job Description

RESPONSIBILITIES

CLINIC MANAGEMENT

Manage the day to day functioning of reception and the clinic rooms; Prepare and ensure appropriate rostering of reception staff; Ensure that all clinic rooms are appropriately stocked and prepared for expert use; Support the needs of the experts working on site and off site to enhance their experience; Manage general office administration, including stocktake and ordering of office supplies.

QUALITY

Management of the File & Administration Team to ensure day to day management and company objectives are achieved; Subject matter expert in legal and regulatory matters pertaining to the industry; Uphold the quality requirements of all products and services provided by Lex Medicus in line with the Standard Operating Procedures and Quality Objectives; Ensure all timelines are met in line with Lex Medicus Standard Operating Procedures, Service Level Agreements and Quality Objectives;

CUSTOMER SERVICE

Provide exceptional customer service to all visitors to Lex Medicus' offices including experts, examinees and support persons; Create a welcoming and positive environment; Build sustainable relationships, connections, and trust with customers & experts through open communication, resolution of issues and delivering on promises.

LEADERSHIP

Ensuring adequate resourcing and recruitment of staff across reception and File Team; Training and coaching of all staff within File team to promote personal and professional development through regular one-on-one meetings and conducting performance reviews. Maintain & promote a healthy and positive working environment & company culture in line with company values; Assist in building library and Quality/industry knowledge sharing at team meetings; Attendance at Lex Medicus run events and seminars

STAKEHOLDER MANAGEMENT

Liaising with requestors and resolving issues and serving as an escalation point for team issues Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives with time limits & follow ups to ensure resolution & customer satisfaction; Ensure excelling quality service standards, respond efficiently to customer inquiries and maintain high customer & expert satisfaction; Build sustainable relationships, connections and trust with customers & experts through open and interactive communication;

GENERAL

Function as an effective, positive team member; Maintain active knowledge of work health and safety practices and procedures; Adhere to all policy and procedures; Complete all required training, learning & development courses on time; Promotion of Lex Medicus on social media; Attending Lex Medicus seminars, functions and training days as required.

Qualifications

Qualifications and Experience

Study, experience or qualifications in allied health, legal or insurance industries – highly regarded

Specific Knowledge and Skills

High level of written and verbal communication skills Exceptional customer service and relationship building skills Good computer skills, particularly with Microsoft Office

Additional Information

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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