Product Support Engineer

2 weeks ago

Melbourne, Victoria, Australia Humanforce Holdings Pty Full time
Who are we?

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.

Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.

We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

The Team

Humanforce is always looking for great Product Support Engineer's to join our team. As a Product Support Engineer, you will use your skills and expertise to provide top-notch technical support to our customers. You will work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

Who you are?

We are looking for smart people who are motivated, love learning and are passionate about technology. We will provide you with all the training, support, and guidance to be successful and you will be part of a high-performing team that loves to celebrate and reward that success.

You will be confident talking to anyone and you will love meeting new people, finding out what makes them tick, and how you can help them. So, if this sounds like you, we would love to hear from you

What you will do?
  • Get the opportunity to become a Tech Guru You will install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
  • Ready to be the friendly face of our customer service team? As part of the Humanforce Support team, you will be the go-to person for our clients, providing responsive and effective assistance.
  • Get ready to be a problem-solving pro You will troubleshoot issues and communicate solutions to clients clearly, and in an easily understandable way.
  • Love coaching and teaching? You will identify training needs and provide personalised coaching to clients to help them become Humanforce pros.
  • At Humanforce, we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.
What you will need?
  • Working knowledge of the Windows OS, Android/iOS, and web browser environments.
  • In-depth knowledge of web browser troubleshooting tools
  • Understanding of databases and database engines. Working knowledge of Microsoft SQL Server, including writing queries utilising multiple tables.
  • Knowledgeable in networking and commonly used network protocols (TCP/IP, HTTP, TLS/SSL, RDP/RemoteApp, SMTP)
  • Understanding of file transfer protocols like sFTP
  • Experience using client remote access software like ConnectWise Control, TeamViewer etc.
  • Experience supporting and troubleshooting a web application delivered via the web browser necessary
Nice's to have's:
  • WFM/HCM or payroll software experience

Only tick 8/10 of the skills above? Feel free to still apply, we are keen to support you and help you grow in your career at Humanforce

Our values
  • We are bold
  • We are all in
  • We are customer obsessed
  • We do what we say
  • We are good humans
Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits
  • A flexible working environment (Minimum 2 days a week in the office for customer facing roles)
  • The opportunity to be part of a fast-growing tech company
  • A focus on development with access to Go1 Learning
  • Paid parental leave and Quarterly Wellbeing Days
  • Employee talent referral scheme (know great people, be rewarded)
  • A fun and friendly culture working with passionate and talented people
  • A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant


#J-18808-Ljbffr

  • Electrical Production Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Jenrick Engineering Full time

    Objectives of the Job This role will be responsible for all aspects relating to Engineering & Manufacturing across site.You will be looking after planned maintenance, breakdowns & changeovers on key production equipment.As well as supporting the Leadership team by leading & participating in improvements for reliability and production capacity utilising...

  • Product Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Humanforce Holdings Pty Full time

    Who are we? Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise.Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a...

  • Production Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Newcrest Mining Full time

    Careers / Current opportunities Production Engineer Apply Now Submit your application online Already applied? Login to check your application status Login Location Brucejack Mine (Stikine, BC) Applications close 1 Jun Welcome to Newmont Newmont has recently acquired Newcrest Mining creating the world's leading gold mining company. With operations...

  • IT Helpdesk Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with this brilliant organization located in Perth that right now has an exciting opportunity for an experienced IT Helpdesk Support Engineer to join a great team. Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone Key Responsibilities include: Providing IT support...

  • Product Development Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Sandvik Full time

    Product Development Engineer page is loaded Product Development Engineer Apply locations Australia, VIC, Melbourne time type Full time posted on Posted Yesterday job requisition id R0067011Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.Employee...

  • Product Development Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Maxi-Cosi Full time

    We protect babies and young children by developing world class child restraint systems.Globally we are the leading multi-billion-dollar supplier of juvenile infant products. In Australia, we are a leading supplier of child restraint systems and nursery products.If you passionate about developing products with a purpose – This is a role where you can really...

  • Internship - Product Engineering, Energy

    2 weeks ago

    Melbourne, Victoria, Australia Tesla Full time

    What You Can ExpectThe APAC Industrial Product Engineering team plays a crucial role as a bridge between our APAC industrial sites and the development and production center in North America. APAC Product Engineers are responsible for maintaining existing products through remote/on-site diagnostic work and commissioning new products, which includes deploying,...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Podium Corp Inc. Full time

    The RoleOur Product Support Specialists are an integral part of our Customer Support team and an essential part of our customer's experience. The team answers how-to questions and troubleshoots customer inquiries, working creatively to keep customers working on what matters most: growing their businessWhat you will be doingTroubleshoot & resolve challenging...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.Our work and focus on helping local...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- Hashi Corp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management.These...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- HashiCorp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management. These...

  • IT Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Role Summary: This role is pivotal in delivering globally accessible and distributed infrastructure services. You will be working alongside a team of Support Engineers located in Melbourne and London to support and maintain IT services globally, in collaboration with external vendors and service providers.Responsibilities:Ensure optimal performance,...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- HashiCorp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management. These...

  • Systems Support Engineer Graduate

    2 weeks ago

    Melbourne, Victoria, Australia University Engineers' Club Full time

    Melbourne Launch your career with LEAP Australia as a Graduate Systems Support Engineer Join a dynamic team in Melbourne, innovating with world-class engineering software. LEAP, with over 25 years of experience, provides engineering and simulation software and services to a diverse clientele in Australia and New Zealand. Their expert team offers support,...

  • Manager, Support Engineering

    2 weeks ago

    Melbourne, Victoria, Australia Hashicorp Full time

    About HashiCorpHashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our tools manage both physical machines and virtual machines, Windows, and Linux, SaaS and...

  • Supportability Engineering Technician

    2 weeks ago

    South Melbourne, Victoria, Australia Babcock International Full time

    Supportability Engineering Technician (LSA): Location: South Melbourne, VIC, AU, 3205 Adelaide, SA, AU, 5000 Sydney, NSW, AU, 2000 Onsite or Hybrid:Supportability Engineering Technician (LSA).- Progressive and innovative Global business:Join a high-performing team committed to your growth and development:- Support the Australian Defence Force's maritime...

  • Technical Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Infinera Full time

    Technical Support Engineer - Optical Telecoms & DWDM page is loaded Technical Support Engineer - Optical Telecoms & DWDM Apply locations Japan time type Full time posted on Posted 2 Days Ago job requisition id Technical Support Engineer – Optical Telecoms & DWDMMelbourne, AustraliaHome & Office HybridAct as DWDM system engineer to test already designed...

  • Technical Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Rain Bird Full time

    The GSP Engineer provides remote and onsite technical support to Rain Bird customers in Australia, New Zealand and Southeast Asia. The ideal candidate will possess skills in CAD design, Electronics, Mechatronics, IT, Irrigation design concepts and practices. Responsibilities Provide remote technical support to both internal and external customers,...

  • network & voice support engineer

    2 weeks ago

    Melbourne, Victoria, Australia Opus Recruitment Solutions Full time

    ApplyNetwork & Voice Support Engineer Melbourne, Australia Permanent$ $80000 per annum We are working with a leading independent telecommunications carrier who have developed and grown some fantastic client relationships over the past 15+ years. They are looking for a Junior Network & Voice engineer to join the team with a focus on Cisco, Mikrotik, Yealink...