Overnight Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other.

Discover a place where you're given a choice to not just get up and go to work, but to rise.

Join us as an Overnight Guest Service Agent to feel empowered by career growth opportunities in a people-first environment.

Position Summary:
Rise with us and assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries, engage and inspire guests through each guest experience

Support the front office team in general operational tasks

Take guest reservations and perform cash handling & credit card responsibilities

Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond

Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:
Experience with OPERA property management system or similar

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Be where you can do your best work,

begin your purpose,

belong to an amazing globalteam, and

become the best version of you.

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