Guest Service Agent

2 weeks ago

Melbourne, Victoria, Australia Mantra on Russell Full time

Located in Melbourne's CBD, right around the corner from the food-lined streets of China Town, you will find
Mantra on Russell.

The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments.

Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne famous for.

There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days off


We are looking for an exceptional, experienced and passionate professional to join our friendly team as a part time
Night Manager.


As our next Night Manager reporting to the Assistant Front Office Manager, you will:

  • Manage the overnight operations of the hotel
  • Customer service duties including check ins, check outs and managing any guest enquires.
  • Managing the night audit process including correctly posting all hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
  • Ensuring the health, safety and wellbeing of all guests during your shift
  • Monitoring hotel security overnight

What we are looking for:

  • A night owl, who is a selfstarter with the ability to work unsupervised
  • Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
  • A fastthinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Accor Benefits:

  • ALL Heartist Membership
  • Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts
  • Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program
  • Earn status & reward points on your worldwide stays.


 Learn Your Way
  • Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.


 Build Your Network
  • With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.


 Worldwide Opportunities
  • We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours APPLY NOW
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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