Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Bank of Melbourne Full time
  • Join a supportive team in our Bank of Melbourne 525 Collins St branch
  • Permanent part time role - 23 hours per week, availability between 11am till 4pm 5 days a week
  • Customer service role working with the local community

The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives. This includes offering opportunities for our employees to work towards industry recognised qualifications (backed by us) and work with proven leaders that will help you accelerate your banking and financial services career.

How will I help?

As a Customer Service Officer, you will be key to the Bank of Melbourne's strategic purpose of creating better futures together, helping our customers, communities and people to prosper and grow. The role of a Customer Service Officer involves consistently processing customer transactions efficiently and accurately, in addition to providing a seamless service. You will also identify opportunities to help our customers meet their financial needs by referring them to the right person.

What's in it for me?

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result.

In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you'll be paid well, and supported throughout your career so you can grow as you do. You'll also be encouraged to take part in our fun community projects as a paid volunteer.

What do I need?

The key skill you will need for this role is a genuine desire to help customers and deliver the best service every time. You may not have banking experience, but that's ok. We can teach you the banking side of the role. You will have a great attitude and a friendly manner and will be looking for that next role, where you can be your best.

Successful candidate will need to be available between 11am till 4pm 5 days a week

What's it like to work there?

We aim to provide one big, supportive team of people who help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, we invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call or email

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