Team Manager

2 weeks ago

McMahons Point, New South Wales, Australia B & K Consulting Full time

The Client


We are currently working exclusively with a prestigious, well respected leading Life Insurer who has both the stability of an established financial entity dating back to late 19th Century, and the feel of an energetic "mature start up", which is a great mix to have in a business.

Further, they are backed by one of APAC's largest Insuance companies, and they pride themselves on delivering exceptional service and products to their customers, across a multitude of insurance channels.

They are a trusted financial partner to millions of Australians across both the Retail, and Group Life, insurance industries.

The Role


The purpose of this role is to lead a team of claims professionals to manage a portfolio of complex claims.

Complex claims require further clarification and/or investigations due to conflicts in claims duration factors, inconsistencies or inaccuracies in evidence requiring an in depth review and case management process.

This role will also have oversight of all active Individual IP claims, generally of a complex and technical nature.

Accountabilities will include;

  • Develop and implement an effective operating rhythm with the case management teams to identify, take ownership of, and manage the complex claim portfolio.
  • Connect to the broader organisation through trusting relationships with other internal departments, to find ways to share information and collaborate to contribute to the success of the business.
  • Deliver the customer experience in line with our claims philosophy and guidelines.
  • Lead a team of specialists to provide sound technical outcomes in the assessment of complex claims, explaining complex decisions with documented logical and clear rationales.
  • Ensure quick and fair resolution to any complaints/ escalations.
  • Motivatate, coach and mentor the team to drive high performance
  • Share claims assessment and policy interpretation expertise as a way of developing team members.
  • Lead through change by role modeling and championing new initiatives.
  • Foster/Build upon current internal and external key stakeholder relationships e.g. the Leadership team, UW, Product, Legal, Clients, Reinsurers, Regulators etc
  • Contribute to the financial targets of the Claims unit by managing budgets and expenses within targets and limits.
  • Proactively manage risk and compliance pertinent to this role/business unit

Required experience:

  • A minimum of 1215 years experience in the Life Insurance claims industry, with at least 4 years in a Team Management position. Experience in the Retail Life sector would be highly regarded.
  • Extensive understanding of the Life Insurance claims regulatory frameworks both pre and post "Royal Commission", LICOP, LICOPv2, LIF. A strong, current relationship with the likes of CALI, AFCA, and other regulatory bodies would be highly desirable.
  • Demonstrated technical claims expertise a former senior, principal or reinsurance claims consultant would be highly regarded.
  • A tertiary degree in a relevant field

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