Payroll Technical Specialist

2 weeks ago

Adelaide, South Australia Serco Full time

Are you a payroll expert with a passion for accuracy and service excellence?

About the Opportunity

As a Payroll Technical Specialist, you will play a crucial role in delivering professional, accurate, and timely payroll services across all AsPac contracts. You'll work closely with the Payroll Change and Governance Manager to ensure compliance with Service Level Agreements, company values, Enterprise Agreements and Awards and legislative requirements. This position offers a chance to provide high-level advisory services, manage complex payroll system changes, and contribute to a culture of customer service excellence.

What You'll Be Doing

  • Overseeing the output of an efficient, effective, and comprehensive payroll service for customers and employees in accordance with SLAs and documented procedures.
  • Leading testing requirements for SAP HCM Payroll system changes driven by legislative changes, business requirements, change requests, and system upgrades.
  • Applying technical expertise and knowledge to interpret, communicate, and implement legislative updates.
  • Managing monthly or quarterly reconciliation for Superannuation payments and end of financial year reporting requirements
  • Preparing and processing complex payroll/SAP and human resource information, including reports and process documentation.

About You - Your Ideal Skills & Experience

  • Proven experience in payroll processes and the use of a computerised payroll system (e.g., SAP HCM) or other relevant databases.
  • Analytical thinking skills to identify root causes, propose solutions, and implement changes until resolution.
  • Experience interpreting and applying relevant legislation, policies, and procedures associated with payroll or HR-related services.
  • Ability to work effectively as an individual or as a team member, relating to staff at all levels and building strong working relationships.
  • Strong customer service ethos with excellent communication skills, both oral and written.

Additional/Special Features of the Role

You will collaborate with various teams including the Payroll Change and Governance Manager, IT development team, WFM team, business resources, Employment Relations team, and external vendors to gather requirements and implement complex payroll system changes. You will also be required to be available for any out-of-hours payroll system and payroll issues.

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we'd love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & community services. To learn more please visit

Why Join Us

  • You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
  • You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
  • We Invest in you: Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group

If you're inspired to make a positive difference, apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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