Head of Account Management

2 weeks ago

Launceston, Tasmania, Australia ReadyTech Full time

Position description Apply now Share

About the role:

We are seeking an experienced Head of Account Management to lead our account management team. This role focuses on partnering with our SME clients, whilst building our capability for our Enterprise clients. You will develop and execute strategies for increased product utilisation, client retention, and account growth.

This is an exciting opportunity for a client focussed sales leader looking to make their mark on a growing ASX listed business. We're growing fast and are seeking an experienced Head of Account Management with previous experience in a SaaS environment to help us with our ambitious growth plans.

About us:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.

It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

You will get to:

  • Mature a high performing account management function supporting SME clients, and build capability to support Enterprise-sized clients
  • Develop and execute strategies that increase product utilisation, client retention, advocacy and grows share of wallet
  • Develop account management methodology and process to achieve sales plans, targets and incentives
  • Set targets, monitor, course correct and mature forecasting accuracy
  • Establish and nurture new and existing partner relationships
  • Collaborate with our product, sales, professional services and marketing teams to develop initiatives to support growth and retention of existing clients
  • Collaborate across our group structure and with internal business teams to feedback market and customer insights to drive continued product and service development
  • Coach and mentor an account management team

More about you:

  • Previous experience growing and leading teams responsible for account management and client success in SaaS environment, supporting SME and Enterprise sized clients
  • Proven experience crafting and executing strategies to improve client retention and grow 'share of wallet' in a SaaS environment by being a player and coach
  • Strong leadership – Comfortable rolling up sleeves, leading by example and coaching and mentoring team members
  • Strong understanding of Account management and client success principles and experience executing a strategy that leads to increased product engagement, client retention and share of wallet growth.
  • Inspirational leader that can motivate a team to be client focussed, demonstrate value, solution sell and exceed results
  • Proven ability to influence and work within a matrix structure to drive aligned priorities and objectives for shared outcomes
  • Operational execution, with ability to develop methodology and process, and obtain buy-in to move towards best practice
  • Confidence operating with data and believes in the use of data to inform strategy and decisions
  • Excellent communication and influencing skills and can work at all levels within an organisation
  • Strong commercial acumen and ability to negotiate win-win outcomes for clients and the organisation
  • Strong relationship building skills (Internal and external) and can work with individuals in all areas and experience levels
  • Self-starter, quick thinker and outcome oriented – Can quickly identify key priorities and drive towards delivering tangible outcomes.

Why you should become a ReadyTecher:

  • A day off for your birthday- hip hip hooray
  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with in-house baristas in Australia via the Ready Beans team
  • Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
  • Paid parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • Flu vaccinations
  • And plenty of ReadyTech merch drops along the way

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

Position description Apply now Share

  • Management Accountant

    2 weeks ago

    Launceston, Tasmania, Australia FrostBatten Full time

    To support continued expansion of their operations, one of our client's is seeking a suitably qualified management accountant in a permanent capacity for an immediate start.The successful candidate will have the following attributes: 5 years of experience in management accounting or related roles.Strong analytical skills with the ability to interpret complex...

  • Management Accountant

    2 weeks ago

    Launceston, Tasmania, Australia FrostBatten Full time

    To support the ongoing growth of their operations, one of our valued clients is in search of a qualified management accountant to join their team on a permanent basis for an immediate commencement. The ideal candidate will possess:5 years of experience in management accounting or similar roles.Strong analytical capabilities for interpreting intricate...

  • Account Manager

    2 weeks ago

    Launceston, Tasmania, Australia Southern Cross Austereo Full time

    Account ManagerLaunceston - SalariedSouthern Cross Austereo is Australia's top media entertainment company, home of LiSTNR and the Triple M & Hit Network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere.In we launched LiSTNR, a curated...

  • Manager Accounts

    2 weeks ago

    Launceston, Tasmania, Australia Primary Health Tasmania Full time

    Drive financial excellence in a workplace that's creating positive change in the health and wellbeing of TasmaniansFull-time permanent (or part-time by negotiation 0.6 FTE minimum)Salary $95k - $105k + super + not-for-profit salary packaging Location: Launceston (Hobart or Ulverstone may be considered)About the opportunityDue to an internal promotion, we...

  • Account Manager

    2 weeks ago

    Launceston, Tasmania, Australia SCA Full time

    Account Manager Launceston - Salaried Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & Hit Network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere In 2021 we launched LiSTNR,...

  • Account Manager

    2 weeks ago

    Launceston, Tasmania, Australia Southern Cross Austereo Full time

    Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & Hit Network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime, Anywhere.In 2021 we launched LiSTNR, a curated and personalised...

  • Assistant Accountant

    2 weeks ago

    Launceston, Tasmania, Australia Trial Balance Full time

    Trial Balance Consulting have been engaged by one of our long standing clients, a highly successful specialist services business. Due to a recent internal promotion the company seeks to recruit an experienced Assistant Accountant on a full time, permanent basis. The company offers a generous hybrid working scheme and the role will be split between its...

  • Accountant

    2 weeks ago

    Launceston, Tasmania, Australia Findex Full time

    6 Month maximum term contract | Grow and develop your career with us Pursue your dreams and wake up every day in a place you love Thrive with team support to achieve amazing outcomes for clients Findex is one of the largest providers of accounting, audit, tax, business and financial advice to individuals, small and medium enterprises in Australasia. We...

  • Accounts Senior

    2 weeks ago

    Launceston, Tasmania, Australia Clark Wood Full time

    Accounts Senior with ref.WL-15132 | Clark Wood Accounts Senior Location Launceston Sector: Audit and Business Services , Accounts Contract Type:Permanent Salary: Salary Dependent on Experience Contact: Will Langdon Contact email: Contact phone: Published:20 days ago Expiry date: Consultant: Will Langdon Clark Wood are currently working with a highly...

  • Accounts Senior

    2 weeks ago

    Launceston, Tasmania, Australia Clark Wood Full time

    Accounts Senior with ref. WL-15132 | Clark Wood Accounts Senior Location Launceston Sector: Audit and Business Services ,Accounts Contract Type: Permanent Salary: Salary Dependent on Experience Contact: Will Langdon Contact email: - Contact phone: Published: 20 days ago Expiry date: Consultant: Will Langdon Clark Wood are currently working with a...

  • Senior Accountant

    2 weeks ago

    Launceston, Tasmania, Australia Moore Stephens Full time

    Senior Accountant - Business AdvisoryLauncestonService/Department:Business AdvisorySector:AccountingJob type:Full Time OngoingDescription:Join a dynamic team at Moore Australia, a leading accounting and business advisory firm, with a national and global presence. Our aim is to help people thrive – our clients, our people, and the communities they live and...

  • Senior Accountant

    2 weeks ago

    Launceston, Tasmania, Australia NPA WorldWide Full time

    Job description: Our client, is a firm dedicated to fostering trust and providing timely, relevant advice to ensure successful outcomes. They are seeking an Accountant, Senior Accountant or Manager to join their dynamic and professional team. This role is offered on a permanent full-time basis, with the possibility of part-time employment for suitable...

  • Senior Accountant

    2 weeks ago

    Launceston, Tasmania, Australia Moore Australia Full time

    Description: Join a dynamic team at Moore Australia, a leading accounting and business advisory firm, with a national and global presence. Our aim is to help people thrive – our clients, our people, and the communities they live and work in. We're on the lookout for passionate professionals who want to make a real impact in the world of accounting and...

  • Head Of Distance Education

    2 weeks ago

    Launceston, Tasmania, Australia Australian Christian College Full time

    About ACCAustralian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them.ACC is wholeheartedly committed to...

  • Head of Distance Education

    2 weeks ago

    Launceston, Tasmania, Australia Australian Christian College Full time

    About ACCAustralian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. ACC is wholeheartedly committed to...

  • Head Of Distance Education

    2 weeks ago

    Launceston, Tasmania, Australia St George Christian School Full time

    ACC Launceston, TASAbout ACCAustralian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them.ACC is...

  • Senior Project Manager

    2 weeks ago

    Launceston, Tasmania, Australia Department of Justice Full time

    We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people. The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of...

  • Head of Distance Education

    2 weeks ago

    Launceston, Tasmania, Australia St George Christian School Full time

    ACC Launceston, TASAbout ACCAustralian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. ACC is...

  • Senior Project Manager

    2 weeks ago

    Launceston, Tasmania, Australia Department of Justice TAS Full time

    Department of JusticeCorporate, Strategy & GovernanceOffice of the CIO Applications must be submitted by Monday 24 June, :55 PM Monday 24 June, :55 PM AEST Award/Classification: Tasmanian State Service Award - General Stream Band 7 $125,536.00 to $132,125.00 per annum Employment type: Permanent, full-time Region: South, North, North West, Statewide...

  • Senior Treasury Analyst, APAC

    1 month ago

    Launceston, Tasmania, Australia Gallagher Full time

    Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...