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Support Officer X5- Midland

3 months ago

Perth, Western Australia Talent International Full time

Job Details:

Location
Perth

Salary
Competitive rates on offer

Job Type
Full Time

Ref
BBBH98492_

Contact
Tracy Dhir

Posted
about 4 hours ago

Multiple positions avaialble in Participant Support Officer roles across this Federal government agency in the Disability sector.

Role background

  • The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
***
Responsibilities may include but are not limited to:
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business systems.

You will need to demonstrate the ability to do the following:

  • working in an open office environment (exposure to general workplace chatter)
- working in a team environment
- working in a hot desk environment
- working at a co-located site
- significant periods of sitting at a counter / or desk
- direct contact with participants of the scheme
- operating a telephone / computer
- computer/screen based work
- high levels of phone usage
- high levels of face to face work

Emotional
- dealing with challenging conversations and behaviours
- providing empathy

Information technology and Security

  • Working with Children Check