Front End Case Manager

2 weeks ago

Melbourne, Victoria, Australia DXC Technology Full time

About the Role
As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:

  • Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
  • Ensuring injured workers receive entitlements in accordance with the _Workplace Injury Rehabilitation and Compensation Act _2013,
  • Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.


You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately.

Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

You will undergo
4 weeks' theoretical and practical training in workers' compensation case management.

During this time, you will learn about:

  • The life cycle of a claim
  • Medical treatment types and appropriate management
  • Payment of medical expenses
  • Weekly compensation entitlements
  • Return to work obligations, and how to facilitate early return to work outcomes
  • The legal side of workers' compensation
  • Dealing with challenging conversations


Further training throughout your first
12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers' compensation law.


Applicants must have:

  • Strong analytical and reasoning skills
  • The ability to plan and organise work in a manner that ensures timeframes are managed
  • The ability to work concurrently across multiple Technology Platforms
  • A high level of organisational skills and high attention to detail
  • Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
  • Ability to work within a team in an officebased environment
  • Exceptional communication and customer service skills
  • Sensitivity to issues related to people with medical, cultural and social needs
  • Be an Australian Citizen or Permanent Resident
You will provide needs-based services to people with work related injuries as well as be responsible for:

  • Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
  • Ensuring injured workers receive entitlements in accordance with the _Workplace Injury Rehabilitation and Compensation Act _2013,
  • Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

About DXC
DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.


At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.


Employee Benefits


As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with realtime reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Wellbeing matters to us and our Employee Assistance Program is there to support you and your family
  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

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