Senior Project Officer

2 weeks ago

City of Parramatta Council, Australia NSW Department of Communities and Justice Full time

Select how often (in days) to receive an alert: Create Alert

Customer Service and Business Improvement (CSBI)

Homes NSW | Housing Services

Location – Parramatta with flexible work locations available

Employment type – Temporary up to 30 October 2024

Salary – $120,859 pa - $133,183 pa plus employer's contribution to superannuation and annual leave loading

Your role

The Customer Service & Business Improvement (CSBI) branch sits within Homes NSW Housing Services.

CSBI's main focus areas are driving innovation and continuous improvement to our service systems; supporting and enhancing a suite of existing digital platforms that service the business, customers and the broader community; monitoring and driving improvements to business performance, customer service and communications; and growing the capability of the Housing workforce through an extensive professional development program.

CSBI operates a large program of work to expand services offered to customers, the community and our staff through modern, high quality and innovative digital solutions. CSBI has delivered and provides ongoing management, support and a program of enhancements to the Homes NSW MyHousing Online suite of services, the MyHousing (iOS and Android) customer mobile application, and a range of internal business applications delivered through iOS mobile applications and Salesforce.

What you'll do

The Senior Project Officer is responsible for leading complex projects, including undertaking the full range of project management activities that contribute to the development and delivery of a range of projects across CSBI's remit, with a particular focus on the digital services and business improvement areas.

What we're looking for

  • Experience in strategic and innovative project management and an excellent understanding of project methodologies, processes, and procedures
  • Managing consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, and interests
  • Achieving project deadlines and milestones to the required standards and within budget, given the need to simultaneously coordinate and deliver multiple projects which are often complex and interconnected
  • Knowledge of DCJ Housing systems (HOMES) and Housing processes
  • Experience in working in Access & Demand and Tenancy teams
  • Project management qualifications, such as Prince 2, Agile or be willing to undertake skills training to achieve these qualifications

Key accountabilities

  • Manage and oversee all aspects of project planning, development, and implementation for a range of projects, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodology
  • Establish and maintain stakeholder relationships through effective communication, negotiation, and issues management to engage stakeholders and ensure project deliverables are met
  • Monitor and evaluate all aspects of project implementation, including risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes
  • Manage a project team/s, ensuring compliance with governance and quality requirements, to successfully deliver all key project/s milestones and outcomes
  • Undertake research and formulate recommendations to support evidence-based project planning and decision making
  • Provide advice and information to stakeholders on emerging project issues and to support project development and delivery in line with established plans, budgets, timeframes, policy objectives and other project and priorities

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

  • A challenging and rewarding career
  • Flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Click apply, attach a cover letter (2 page) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 3 pages).

Applications close Sunday, 16 June 2024 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jo Panizzutti on or email at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Poppy Sgro on or via email at

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

#J-18808-Ljbffr

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