Customer Services Officer

7 days ago

Mawson Lakes, South Australia Helping Hand Full time

There to care. Here for good.

Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do.
We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a Customer Services Officer and be there to care.

A brighter future with Helping Hand, for older people and for you.

Based in Mawson Lakes, as our invaluable Customer Services Officer, you will be responsible for providing exceptional customer service and administrative support to ensure the efficient operation of Reception.

Customer Services Officer works closely with the Site Management team including the Residential Services Manager, Hotel Services Support Manager, Administrative Services Coordinator, Senior Clinicians, and Lifestyle Coordinator.

You'll also make an impact by:

  • Responding to customer enquiries, both in person and via telephone in a professional and courteous manner.
  • Accurately maintaining hard copy and electronic filing systems as per established organisational and site management systems.
  • Assisting with providing written replies to enquiries and general correspondence within agreed timeframes and using organisational or site templates.
  • Ensuring compliance with organisational policies and procedures such as Occupational Health, Safety and Welfare.

What you'll bring

To succeed in this role, you will have:

  • Previous experience in a Reception/data entry role requiring accurate and timely record entry, using multiple data bases.
  • Well-developed problem solving and influencing skills including ability to recommend strategies for resolution.
  • Demonstrated commitment to continual professional and personal development.
  • Valid NDIS Worker Screening clearance or be willing to obtain one.

You'll stand out from the crowd if you have some of the following:

  • Previous experience in roster management using an electronic roster system.
  • Previous experience working with Procura and Payglobal.
  • Previous experience working in the aged care sector.

Please click the link below to view the position description:
Customer Services Officer Position Description

Why Helping Hand?

We get it - a role in aged care is more than just money. You don't do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you'll love about working with us:

  • We are who you are

Here's the thing. When good people come together, amazing things happen. At Helping Hand, you'll find real support from teammates and managers who share your values and strength. They've been in your shoes - and they'll always be just a phone call away to lend a helping hand.

  • We are where you are

As our Customer Services Officer you'll know you're contributing directly to a community you care about. And you'll see your impact on the faces of the people you're supporting.

  • We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we're proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You'll also enjoy a range of other benefits:

  • Be part of a warm, friendly team that genuinely cares about you and your wellbeing
  • Maximise your take-home pay by salary packaging up to $15,899 each year
  • Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
  • Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
  • Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
  • Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Natasha Fabian on

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

Apply Now

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