Housing Case Manager

2 weeks ago

Karratha, Australia MA MISSION AUSTRALIA Full time
  • $75,590 + super + not for profit salary packaging benefits
  • Two roles available – 9 day fortnights – real work life balance
  • One Fixed Term Contract to cover Parental Leave and One Permanent Contract
  • Location: Karratha WA 6714
  • Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Based in Karratha WA, as a Housing Case Manager you will provide support to our THRIVE program. THRIVE supports tenants of public housing and Aboriginal housing who experience difficulties sustaining their tenancy, while addressing the issues associated with their homelessness and current circumstances.

You will work with individuals and families supporting them achieve their self-identified goals with a holistic, person-centred, culturally aware, and solution focused approach.

Your role will be dynamic and proactive, as you actively identify and address barriers to engagement, ensuring clients are equipped to transition into sustainable housing and achieve independence. From providing supportive services to those experiencing homelessness to assisting those at risk of homelessness, you'll play a pivotal role in creating pathways to stability and empowerment.

By forging connections with external services and resources, you'll help address complex barriers related to housing tenure, homelessness, education, and employment opportunities.

We have two positions available in this incredible service. 12months fixed term parental leave cover and a permanent position.

Your Key Responsibilities

  • Respond to referrals from the DoC-H as well as individuals, families, local Mission Australia programs or other external agencies in a timely manner.
  • Work with individuals and families to develop a holistic case plan that is sensitive and responsive to their cultural strengths and identified needs and goals to increase tenancy outcomes, support networks, independence, and wellbeing.
  • Conduct regular home visits to provide therapeutic interventions, such as informal counselling, based on the specific needs and issues identified by individuals and families.
  • Facilitate and develop relationships with organisations and services that work with and support people living in public housing.
  • Ensure that all required internal and external client paperwork, including individualised Client Management files, is completed and copies kept in accordance with MA policies and procedures on file.

Requirements for Success

With a significant background in the housing, homeless and/or human services sectors, you will be confident in your case management and assessment processes. Other requirements include:

  • Minimum qualification of Certificate IV in Community and/or Human services or equivalent skills and experience.
  • Demonstrated experience working in a human services organisation showcasing relevant case management including assessment, case work, accurate and timely recording of case notes, reviews, advocacy, and referrals to services if required.
  • Ability to work empathically with individuals and families using a strengths-based approach, while using initiative and working independently.
  • Excellent communication and interpersonal skills including, with strong computer literacy in Microsoft Office suite, and other systems required to support the work.
  • Knowledge of complex and challenging issues that place people at risk of homelessness or tenancy stress.
  • Sound knowledge and understating of the Aboriginal and Torres Strait Islander cultures.
  • Must have Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email or visit our Careers page for additional contact details.

Find out more about a career with Mission Australia.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

  • Rewarding work – every day you know you're making a real difference
  • Not-for-profit salary packaging, reducing your tax (details via AccessPay)
  • Free external, confidential counselling and access to chaplaincy support.
  • Volunteering opportunities
  • Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
  • Pilbara Benefits packaging includes:
  • Additional $1,000 each year to assist with cost of living in a remote area
  • 5 weeks Annual leave
  • Access to up to 5 additional days Personal/Carers leave each year
  • Up to $200 per week Rental allowance

How To Apply

To be considered for this opportunity, click 'apply' and send your application today

As a committed Circle Back Initiative employer, we will respond to your application.

If you're driven by the prospect of making a tangible difference and creating lasting positive impacts, apply NOW to embark on this rewarding opportunity.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.

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