Scrum Master, Itsm

2 weeks ago

Sydney, New South Wales, Australia Westpac Banking Corporation Full time
Scrum Master, ITSM & Customer Apps

How will I help?


An exciting opportunity is available for a Scrum Master within the Service Management Platforms team supporting 2 persistent team squads for IT Service Management (ITSM) and Customer Apps.


You will support the Product Owners, Software Engineers, Developers and their teams to drive the delivery of high-quality, high-value products, enabling Westpac to achieve its business benefits and outcomes.

In addition, you will be responsible for heavily influencing the way we work and promote the ideals of agile software development.


Your key responsibilities include:

  • Partnering with business and technology teams to plan and execute their mix of tactical and strategic work to deliver the vision of the business.
  • Leading teams in operating to an agreed team cadence and providing support to help teams reflect, learn and improve on their Agile practice.
  • Supporting teams to ensure smooth collaboration among 'extended' team members where required and enable clear visualisation of dependency blockers.
  • Providing mentoring support to Product Owners and team members to refine their understanding of Agile practices.
  • Radiating sprint team metrics that help the team see how they are doing.
  • Partnering with the Product Owner to ensure a strong vision, backlog development and cadence.
  • Facilitating Agile ceremonies (incl. sprint planning, sprint reviews and retrospectives), ensuring that activities are timeboxed and artefacts are visible to the team (through visualization techniques and/or tools).
  • Working with other Scrum Master, Coaches to ensure that our ways of working are consistent across teams while adhering to Westpac standards.
  • Creating a positive team environment that empowers the team through facilitation of discussion, decision making, and conflict resolution.

What's in it for me?


You will play an important and significant part in the future of a business that has been around for 200 years.

Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?
To be successful in this role, you will have Agile coach experience, leading multiple scrum teams and Scrum certification.

In addition to this, your skills may also include:

  • Expertise in helping teams and organisations transition to an Agile environment (both process and technical practices).
  • Understand other processes and methodologies other than Agile and can leverage other techniques to provide value to a team/enterprise.
  • Understand software development processes and procedures and familiarity with CI/CD.
  • Provide adequate and timely reporting to business stakeholder direct line managers, business owners, and program teams.
  • Skilled in the SAFE Scaled Agile Framework.
  • Good understanding or previous experience as a Product Owner.
  • Any exposure to ServiceNow and Business Resiliency processes would be advantageous.

What's it like to work there?


As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

#LI-Hybrid.

How do I Apply?
Start here. Just click on the
APPLY button.

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