z/OS Systems Programmer

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

This position is open to remote

As a System Programmer at Kyndryl, you may be assigned to a team responsible for a specific set of tasks such as Configuration Management, Disaster Recovery, Performance Management, etc. and rotate through the teams over a period of time. Further to this they may also be assigned primary support responsibility for a group of clients with backup responsibilities for the remaining clients. In this role it is normal for the Systems Specialist to be assigned to a standby roster to provide after hours support.

The dynamics of the Group are very dependent on team structures. Each team having an experienced Systems Specialist assigned as Team Leader. These positions are described in a supplemental job description

The z/OS Systems Programmer is a highly technical career role spanning levels from trainee through to senior positions. As an individual progresses to the more senior levels personal leadership attributes become an increasingly major part of the role together with advanced technical skills.

The z/OS Systems Programreport to one of the z/OS Support Services Manager or the z/OS GSDPS Manager.

Position Responsibilities

• Installation and maintenance of Mainframe system products using IBM Australia's approved standards and practices.
• Perform problem determination, problem source identification, and problem resolution.
• Take ownership for assigned tasks and prioritize response in accordance with Team Leader's directions
• Adhere to IBM Security Policy as described in ITCS104.
• Apply approved system changes in accordance with Change Procedures and manage to targets.
• Manage the resolution of problems in accordance with their severity as defined in Problem Management procedures and within the targets.
• Support project tasks as assigned and deliver to the specified schedule
• Support Customer Satisfaction targets by providing primary support to customer or group of customers as designated and back up support to remaining clients.
• Develop a sound understanding for the business imperatives, critical applications and batch schedules for the designated customer/s set.
• If appointed as coordinator over the activities of System Programmers assigned to a group responsible for a designated customer set, the following additional responsibilities apply:
  1. Oversee tasks assigned to the group on behalf of the Team Leader.
  2. Escalate any potential customer satisfaction issues related to z/OS support.
  3. Represent your team for any CritSits that arise for a customer within the designated set.
• Meet the requirements of the on call roster as assigned.
• When on standby you are to organize your availability so as to be able to respond in time to meet the minimum criteria laid down for a Severity 1 problem within the customers' Service Level Agreements.
• Submit complete and accurate time recording.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Mainframe z/OS system programming experience

• Public/private cloud management. Especially migration from onprem to cloud solution

Preferred Technical and Professional Experience

• Automation experience, especially IaaS (infrastructure as a code)

• Vulnerability management

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

We're glad you're here.Take a look around at the many exciting career opportunities we have available and apply today

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At Kyndryl, curiosity is at the core of innovation. It fuels the most vital need inside us—the need to progress. To be a Kyndryl means standing up for Progress and going all in, fully committing to our customers and their progress. As we grow, our curiosity opens new worlds, new ways of thinking and solving problems. It helps us in our career and to find joy in our work. What sparks your curiosity?