Automotive Parts Interpreter

2 weeks ago

Doncaster, Victoria, Australia Autosports Group Full time

Doncaster BMW are part of the Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands.

Currently with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.

Due to continued growth they are looking for experienced Parts Interpreters to join their busy teams.

Why should you join ASG?

  • Fast Growing Business, mix of new sites and acquisition = drive endless possibilities for your own career growth
  • Lots of training offered, internal, external and OEM.
  • Paid Parental Leave
  • Discounted Health Insurance
  • Access to an Employee Assistance Program (EAP)
  • Family and Friends Referral Program
  • Did you know we also own Molinari Coffee = free great coffee at work
  • Team Activities and BBQ's
  • Diversity and Inclusion Council

In this role you will:

  • Interpret, quote and sell parts to customers with the aim to achieve maximum customer satisfaction and retention.
  • Maintain records of customer contact and keep customers updated on order status and delivery expectations.
  • Attend to the counter, providing technicians with the parts they request
  • Use best practice purchasing and selling processes to ensure maximum returns and profitability of the business.
  • Inform service advisors daily with a back ordered parts list and any parts that have arrived early and are ready to be fitted.

To be considered for the role, you will have:

  • Appropriate trade qualifications
  • Confident communication skills over the phone, in person and in writing
  • Excellent customer service skills with the ability to upsell and problem solve with both internal and external customers
  • Strong IT skills and attention to detail
  • The ability to work as part of a team
  • A current Driver's License
  • At Autosports Group our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base._

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Licence/Certification:

  • Driver Licence (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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