Head of Loyalty
2 weeks ago
- Health & wellbeing programs, hybrid, and flexible working
- Collaborative culture with a genuine commitment to sustainability and community
We are currently looking for a Head of Loyalty to drive both the evolution and execution of our new and established Omni programs across our three Iconic Brands - Bonds, Sheridan and Bras n Things.
Crucial to success is your ability to manage revenue and gross margin against spend and to understand customer behaviour data and draw opportunities from the insights.
A curious and customer-centric mindset is fundamental, along with a deep expertise in cross functional internal engagement.Key responsibilities include:
- Embedding the programs in all facets of the business
- Driving member growth
- Increasing member engagement and retention
- Leading the return on Loyalty across the three business units
Essential for your success is:
- Proven experience in endtoend CRM and loyalty program management with a customer centric approach
- Ability to work across multiple initiatives with effective stakeholder and time management
- Strong analytical and datadriven mindset
- Experience with CRM teams and technical workflows.
- Excellent leadership, communication and collaboration skills
- Familiarity with retail, ecommerce, digital marketing, and data insights
- Prior experience managing a P&L for a business or brand minimum 5 years
- Proven experience in planning and execution of growthbased initiatives for different consumer segments
- Amazing working culture, structured training & development programs, genuine internal career pathwayslove coming to work
- Huge staff discounts Enjoy up to 50% across all brands in the Hanes portfoliowe're talking about huge savings on Bonds, Champion, Sheridan, Bras N Things, Berlei, Jockey and more
- Sample sales and extended family and friend's discounts
- Wellness Programs regular free skin checks, flu shots, remedial massages, Employee Assistance Program, fresh fruit delivered onsite and 2 wellness days/year
- Access to awesome perks, including corporate discounts, novated car leasing, Parental Leave Program
- Established and committed LEAN organization offering ongoing training to all employees
- Genuine commitment to global sustainability
Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands.
We have 18 brands in our HBA portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a few offices across Australia and New Zealand.
Our Head Office is in Kew, Melbourne; we have multiple sites in Sydney, offices in Auckland and factories in China.
We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking brightCultivating a diverse and inclusive workplace
Express your interest by selecting APPLY NOW and upload your CV. We look forward to hearing from you soon
LI-PRIORITY
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