Entertainment Manager

2 weeks ago

Brisbane, Queensland, Australia Accor Hotels Full time

Company DescriptionSwissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services.

Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.


Job DescriptionThe role of the entertainment manager is to be the head of the entertainment department, with overall responsibility for scheduling and delivering the entertainment program.

He or she is in charge of managing the entertainment team, which creates entertainment activities for guests and handles the associated administrative processes.

Attend the hotel management meeting, present the entertainment department, and ensure cross-departmental cooperation.

Lead the daily entertainment department meeting and communicate clearly with the entertainers regarding the general manager and regional director of entertainment instructions and guidelines.

Prepare the weekly work schedules for the entertainers, day off, vacation, on-the-job training, and the distribution of team rotas.
Introduce and manage the entertainment events and performances on the stage.
Create, coordinate and implement of all daily activities for kids and Adults.
Develop the entertainment programs and make sure that they are updated and innovated.
Reporting to the hotel management about incident records during the entertainment activities.
Adopt the principle of 100% guest satisfaction and ensure that all entertainers adopt and work towards this principle.
Maintain constant communication with the hotel management and direct efficient working relationships with other hotel departments.
Carry out inventories and material requirement forecasts in accordance with hotel management's procedures.demonstrate intercultural competence in hospitality services.
Ensure that the entertainment team carries out all mandatory safety hotel procedures as required.

Quality control and monitoring include checking and evaluating all activities, performances, events, and guest responses to ensure good timekeeping of performances and that the environment is appropriate, as well as the suitability of ambient lighting, sound levels, and background music in the entertainment area.

Create solutions to the problems faced by the entertainers during the operation.
Responsible for coaching and developing team members, including appraisals and all HR disciplinary procedures when required.
Carry out any other duties assigned by hotel management and regional entertainment director.

QualificationsAt least a vocational high school certificateor a related field or equivalent experience.
Proven experience in entertainment or thesame role within the hotel industry.
Strong knowledge of hotel operations, service standards, and guest expectations.
Effective communication and interpersonal abilities.
Detail-oriented and capable of managing multiple tasks and priorities.
Proficiency in using relevant MS Office and tools for data analysis and reporting.
Flexibility to adapt to a dynamic and fast-paced environment.
Fluency in verbal and written English is essential.
A minimum level of 3 languages is necessary to communicate with guests and employees.

Additional InformationThis is a pre-opening role.

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