Inside Sales Specialist

1 week ago

Hamilton, Victoria, Australia Mangano IT Full time

Position | Inside Sales Specialist

Role Inside Sales Specialist
Team Sales

Reports to Managing Director
Direct reports N/A

About the Position About Mangano IT
Under direction, this role is responsible
Purpose
for supporting the Sales function; Sharing what we know to
ensuring quotes, contracts, bid pricing improve business outcomes.
and orders have been processed and
Our Niche
delivered in a timely manner and that Large enough to get it done,
all systems are updated with the small enough to care.
relevant information. The role is also
Core Target
responsible for general administrative Agile business partner to Australian
and sales support to the team at medium sized organisations,
Mangano IT. supporting technology whilst focusing

on security.

Mangano IT's Values
**Progressive Effective Accountable Steadfast

Key Outcomes for the Position

50% Sales Support & Administration
10%

40% Vendor Engagement
50%
40%

10% Continuous Improvement

What We're Looking For:

  • Superior client service skills
  • Superior writing skills for creating
  • Ability to build strong client and professional documents

- vendor relationships
  • Ability to write vendor
  • Proficiency with various software bid responses
systems (ConnectWise Manage - Superior attention to detail
and Sell, Microsoft Excel, Word - Ability to exercise initiative
and PowerPoint) - Superior time-management and

  • Ability to acquire knowledge of prioritisation skills
Microsoft and Telstra offerings and - Ability to share knowledge within
procurement processes the Sales Team

  • Ability to acquire knowledge of
various Telstra systems - Telstra
Partner Central, TESA, Order
Express, Telstra Business Systems
*
ABN Hamilton, QLD, 4007 Hamilton Central, QLD, 4007

Outcome Profile

What Success Looks Like | Sales Support and Administration

Strategy Performance Expectation
Prepare quotes - Transactional quotes are provided within 24 hours
for clients of the initial request, followed up after 48 hours.
Keep internal systems up - Leads are input into ConnectWise within 6 hours.
to date and manage leads - Leads are updated within 4 hours from any status
through the update and managed in accordance with
sales process opportunity hygiene best practice.
Manage procurement - Data integrity is key, especially for opportunities,
requirements sales tickets and order process data.

  • Work on back orders to ensure customers are
aware of current ETAs.
Pro-actively communicate - Queries are responded to within 24 hours.
phone and in-person being available.
as required
Attend meetings and - Pre-sales and administrative tasks are completed.
support the team - Attend weekly meetings with the Sales team.

  • Queries and issues raised by Mangano IT team to
be responded to within 1 business day.

What Success Looks Like | Vendor Engagement

Strategy Performance Expectation
Generate quotes, - Start working on a request within 24 hours from
contracts, bids and orders when the request is received.

  • Successful submission of Telstra orders.
  • Correct details of the order.


 Process orders
  • Update all systems with orders and status updates.
  • Escalate any issue to the Managing Director.
Manage vendor - Data integrity and hygiene are key in all systems

  • ConnectWise is updated in accordance with
best practice.
Train and mentor the team - Positive team feedback.
on vendor specific systems - Escalations required reduced each quarter.

What Success Looks Like | Continuous Improvement

Strategy Performance Expectation
Identify areas to improve - One area for improvement is provided to the
the Sales Support & Managing Director each quarter; outlining the
Administration process steps to achieve a better outcome.

  • Internal procedures are reviewed annually and
kept current.
Identify and attend - At least two pre-approved development activities
relevant training and are completed each year and any relevant learning
development activities shared with the team.
(internal and/or external)

ABN Hamilton, QLD, 4007 Hamilton Central, QLD, 4007

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