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Help Desk Officer Level 1

3 months ago

Beaudesert, Queensland, Australia Public Sector People Full time
Temp contract until June possible extension

  • Beaudesert, Queensland 4285 (ONSITE WORK)
Hours/week. Roster includes some 7.00 am starts.
- $45 per hour + super

  • Weekly pay
  • Beautiful Location

Responsibilities:

  • Log, escalate, update, and resolve Incidents and Service Requests in accordance with IT processes.
  • Manage the deployment and upgrades of Council computer, mobile and peripheral assets.
  • Log, update, and maintain IT records on Council hardware and software assets.
  • Maintain ICT systems and access permissions in line with security procedures to avoid breaches to the network.
  • Provide communication to Council staff in the logging of, communication, and resolution of unplanned major and high severity incidents.
  • Provide communication to Council staff in the planned upgrades to Council systems and network infrastructure.

Essential requirements:

  • Level 1 tickets logged will be resolved within agreed timeframes.
  • Calls will be reviewed and measured against approved quality framework.
  • Support phone call duration (average) do not exceed defined KPI targets.
  • Virtual IT Support as well as Face to Face
  • 35 years experience in a similar role
  • Works well within a team
  • Highly professional communication skills
  • Excellent telephone manner written and verbal communication skills, used to dealing with senior internal stakeholders and external vendors.
  • Detailed knowledge of Microsoft Office, Office 365, TechnologyOne and ERP.

What we are looking for:

  • Less than 1 week notice
  • Excellent technical support and troubleshooting skills
  • Government experience preferred but not essential
If you are looking for your next opportunity within the IT Help Desk Space, I encourage you to apply