Technical Services Analyst

2 weeks ago

Sydney, New South Wales, Australia Healius Full time

Date:15 Feb 2024

Location:
Sydney, New South Wales, AU, 2113

Company:
Healius

Healius is an ASX-listed company providing world-class diagnostic services to consumers and doctors across Australia.

Healius is supported by a team of Pathologists and Radiologists operating through a national network of 2,185 collections centres, 96 labs, and 135 imaging centres with a portfolio of 18 different brands.

Healius generated $1.6Bn in revenues in 2020, has a market cap of ~2.8B, and employs over 10,500 people.

Job location:
North Ryde

Primary Purpose of Role

  • To administer, support and maintain the Pathology technology enterprise and associated infrastructure services across the Pathology group multiple locations (i.e., local lab network infrastructure, security, physical and virtual servers, backup systems)
  • Supporting and maintaining organizational computer systems, desktops, mobile phones and other peripherals.
  • Responsible for the efficient and timely resolution of technology issues and maintenance, both on demand and per request
  • Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components
  • To ensure technology services tasks are managed effectively and responsibly, to agreed service
  • Act as technical lead on Pathology IT project implementations
  • Review, maintain and update IT processes and systems

To be considered for this role your skills and attributes should include:

  • 2-5 years of experience in level 1 &/or 2 support roles
  • Relevant qualification in IT or comparable experience
  • Microsoft, VMWare
  • Ability to present and communicate both business and technical concepts.
  • Strong customer service and technical skills
  • Flexibility to work oncall outside of business hours on a challenging roster
  • Exceptional written and verbal communication skills
  • ITIL Foundation Certification is desirable

Employee benefits and wellbeing

  • Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • An elearning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
  • Corporate health insurance discounts, banking benefits and novated leasing consultations.

Vaccination requirements
As per the Healius Group Vaccination Policy, there may be some vaccination requirements in some Hospital settings.

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