Customer Service Officer
1 week ago
Job no: 492847
Work type:
Part Time, Temp Part Time
Location:
Frankston
Categories:
Administrative
Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula.
Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm.
About the position
Council's Business Transformation Department is looking for a Customer Service Officer who will be responsible for ensuring an enhanced customer experience for the community and visitors who interact with Frankston City Council across a broad range of service platforms.
The main responsibilities will include:
- Responding to, referring and resolving enquiries from the public in an empathetic and timely manner;
- Providing information on Council's services and facilities to customers and Council officers;
- Resolving general telephone, counter and online enquiries from the public and provide written responses within the agreed corporate guidelines;
- Processing payments received from the public, ensuring they are receipted according to Council's procedures;
- Supporting the administration and delivery of Visitor Services, including the Frankston Visitor Information Centre, digital products, and roving programs;
- Presenting our customer facing operations in an enticing and organised manner that is of a professional standard at all times; and
- Fostering and contributing to a team approach when working with volunteers.
About you
- A demonstrated commitment to delivering an excellent standard of customer service;
- High level organisational and welldeveloped administrative skills;
- Technological skills to fulfil the requirements of the position;
- Welldeveloped verbal and written communication skills;
- The ability to demonstrate behaviours in line with Frankston City Councils values of "Kinder, Fairer, Smarter"; and
- The ability to perform to a set of Key Performance Indicators (KPIS).
Benefits of working at Frankston City Council
Be part of a workplace that is looking to transform the way that we work and build on our values "Kinder, Fairer, Smarter".
- Access to professional and career development opportunities;
- Purchased leave;
- Free onsite parking (Civic Centre);
- Employee assistance program; and
- Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.
Culture at Frankston City Council
Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.
Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.
We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you_.
Pre-Employment Information
You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check.
Advertised: 27 Apr 2023 AUS Eastern Standard Time
Applications close: 04 May 2023 AUS Eastern Standard Time
-
Customer Service Officer
2 weeks ago
Frankston, Australia Frankston City Council Full time**Job no**: 493086 **Work type**: Full Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...
-
Customer Service Officer
3 weeks ago
Frankston, Australia Frankston City Council Full time**Job no**: 492835 **Work type**: Full Time **Location**: Frankston **Categories**: Administrative Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts...
-
Customer Service Officer
3 weeks ago
Frankston, Australia HOBAN Recruitment Full timeJoin our team in Frankston and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: - Uphold our clients' policies, ensuring satisfaction both over the counter...
-
Customer Service Officer
3 days ago
Frankston, Australia HOBAN Recruitment Full timeJoin Our Dynamic Customer Service Team in Frankston, Heatherton or Mitcham!Are you a dedicated Customer Service professional looking for an exciting opportunity close to home? We have the perfect role for you! Join our team in Frankston, Heatherton or Mitcham and embark on a journey of growth and fulfillment. Why Choose Us:Convenient Work-Life Balance: Enjoy...
-
Customer Service Officer
1 week ago
Frankston, Australia Frankston City Council Full timeJob no: 492842Work type: CasualLocation: FrankstonCategories: AdministrativeFrankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.Our leadership team is...
-
Customer Service Officer
1 week ago
Frankston, Australia HOBAN Recruitment Full timeJoin our team in Frankston and embark on a journey of growth and fulfillmentAre you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for youWhat You'll Do: Uphold our clients' policies, ensuring satisfaction both over the counter and on the...
-
Customer Service Officer
1 week ago
Frankston, Australia South East Water Corporation Full timeWho are we?:We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...
-
Customer Service Officer
3 days ago
Frankston, Australia Frankston City Council Full timeAbout the role Council is looking for hard working individuals for Casual Customer Service Officer positions. The positions will be located within the Business Transformation Department and will be responsible for responding to and welcoming customers and visitors as they interact with Frankston City Council.The main responsibilities will include:...
-
Customer Contact Officer
1 week ago
Frankston, Australia Chandler Macleod Full timeLocation***- Frankston, VictoriaCategory***- Call CentreSalary- $32.72 AUD - $32.72 AUD HourlyPosted 24Aug2023Work type Full TimeContact Nimmy De SilvaReference BH149913Customer Service OfficersAre you a customer-focused individual with a passion for delivering exceptional service? Are you seeking a challenging role that offers flexibility and the...
-
Customer Contact Officer
3 weeks ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
3 weeks ago
Frankston, Australia South East Water Corporation Full time**Who are we?** We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
3 weeks ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
3 weeks ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
1 week ago
Frankston, Australia South East Water Corporation Full timeWho are we?We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...
-
Customer Contact Officer
1 week ago
Frankston, Australia South East Water Corporation Full timeCustomer Contact Officer - Expression of Interest:Who are we?:We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose...
-
Customer Service
1 week ago
Frankston, Australia DFP Recruitment Services Full timeJob description:Our client, a leading utilities organisation are currently expanding their Faults and Emergency team and so are looking for technically savvy, friendly, and dynamic individuals that are ready to take the next step in their customer service careerYou will be:Delivering an exceptional experience and enjoy interacting with a diverse customer...
-
Customer Resolutions Officer
2 weeks ago
Frankston, Australia South East Water Corporation Full time**Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...
-
Customer Contact Officer
4 weeks ago
Frankston, Australia Chandler Macleod Full time**Location** *** - Frankston, Victoria**Category** *** - Call Centre**Salary** - $32.72 AUD - $32.72 AUD Hourly**Posted** - 24-Aug-2023**Work type** - Full Time**Contact** - Nimmy De Silva**Reference** - BH-149913**Customer Service Officers** Are you a customer-focused individual with a passion for delivering exceptional service? Are you seeking a...
-
Customer Contact Officer
4 weeks ago
Frankston, Australia Chandler Macleod Full time**Location** *** - Frankston, Victoria**Category** *** - Call Centre**Salary** - $32.72 AUD - $32.72 AUD Hourly**Posted** - 24-Aug-2023**Work type** - Full Time**Contact** - Nimmy De Silva**Reference** - BH-149913**Customer Service Officers** Are you a customer-focused individual with a passion for delivering exceptional service? Are you seeking a...
-
Customer Service
2 weeks ago
Frankston, Australia peninsula plus Full time**_Peninsula Plus_** An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plus to feel inspired, excited and connected to our work. We are located on the Mornington Peninsula and have three amazing clinics: Mornington, Frankston and Dromana. Our Team comprises Speech Pathologists,...