![Chandler Macleod](https://media.trabajo.org/img/noimg.jpg)
El1 Service Designer
2 weeks ago
Location
- Adelaide, South Australia
Category
- Executive
Salary
- $602.55 AUD - $602.55 AUD Daily
-
Posted
- 31Jan2024
Work type
- Casual/Temp
Contact
- Teresa Zanatta
Reference
- BH156617
Mandatory: Australian Citizenship required to work within Federal Government
Applications close by 9am Wednesday 14th of February 2024.
Our Federal Government client is seeking to engage in MULTIPLE EL1 Service Designers for a 12-month assignment with potential extension in Adelaide CBD
About the Team
The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter.
The division's work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance their NDIS experience.
This experience-design work also aims to improve how agency's frontline Service Delivery (SD) operates.About the Role
The EL1 Service Designer is accountable under broad direction to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of the NDIA.
The position is an important team leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail.
The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area.
The EL1 Service Designer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA's interests across a range of forums.
Key skills required for role/s:
- Humancentred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
- Co-Design and Facilitation: Ability to lead codesign sessions with stakeholders and users to gather input and ideas
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products
Desirable skills to haves for the role/s:
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Crossfunctional collaboration: Ability to collaborate effectively with other team members and stakeholders
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban
Responsibilities of the role include but are not limited to:
- Leading, researching and identifying insights contributing to Agency understanding of information.
- Overseeing, creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
- Leading and managing process design improvements.
- Advocating for the voice and experience of participants and stakeholders through work processes.
- Leading and facilitating designthinking sessions with service users to design and test future service processes, channel and experiences.
- Overseeing endtoend service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
- Evaluating proposed solutions and design at both a conceptual and tactical level.
- Providing guidance, coaching team members and meeting the needs of service users with quality deliverables.
NOTE:
the key responsibilities of the role are based on current priorities and may change over time)
It is highly desirable that the successful applicant understand or lived experience in the field of disability.
What's on Offer?
- Position located in
Adelaide CBD
- EL per day + super
- Temporary contract for 12 months, with possibility to extend
- Standard Hours or work
- Monday to Friday, 8:30 am till 5:00 pm 7 & 1⁄2 hour days 5 days a week.
-
El1 Service Designer
2 weeks ago
Greater Adelaide SA, Australia Chandler Macleod Full time**Location*** - Adelaide, South Australia - **Category*** - Executive - **Salary** - $602.55 AUD - $602.55 AUD Daily - **Posted** - 31-Jan-2024 - **Work type** - Casual/Temp - **Contact** - Teresa Zanatta - **Reference** - BH-156617 -**Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 9am Wednesday 14th...
-
El1 Service Designer
7 days ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an EL1 Service Designer to join the team within a Federal Government Agency based in the Adelaide CBD. The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme...
-
Aps6 or El1 Service Designer
2 months ago
Adelaide Region SA, Australia Chandler Macleod Full time**Location** *** - Adelaide, South Australia**Category** *** - Executive**Salary** - $60 AUD - $80 AUD Annual**Posted** - 19-Nov-2023**Work type** - Casual/Temp**Contact** - Teresa Zanatta**Reference** - BH-154087**Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 10am Thursday 30th of November...
-
El1/aps6 Service Designer
4 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an EL1/APS6 Service Designer to join the team within a Federal Government Agency based in the Adelaide CBD. The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme...
-
Aps6 or El1 Service Designer
2 weeks ago
Adelaide Region SA, Australia Chandler Macleod Full timeLocation***- Adelaide, South AustraliaCategory***- ExecutiveSalary- $60 AUD - $80 AUD AnnualPosted 19Nov2023Work type Casual/TempContact Teresa ZanattaReference BH154087Mandatory: Australian Citizenship required to work within Federal GovernmentApplications close by 10am Thursday 30th of November 2023.Our Federal Government client is seeking to engage APS6...
-
El1/aps6 Service Designer
2 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full timeJob description: Our client is currently seeking an EL1/APS6 Service Designer to join the team within a Federal Government Agency based in the Adelaide CBD.The Participant Experience Design division is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division's work is to design and deliver Scheme service...
-
El1 Research and Evaluation Inklings
5 days ago
Greater Adelaide SA, Australia Chandler Macleod Full time**Location*** - Adelaide, South Australia - **Category*** - Executive - **Salary** - $602.55 AUD - $602.55 AUD Daily - **Posted** - 07-Feb-2024 - **Work type** - Casual/Temp - **Contact** - Teresa Zanatta - **Reference** - BH-156866 - **MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government** **APPLICATIONS CLOSE: 3pm Wednesday 22nd of...
-
El1 Scrum Master
2 months ago
Adelaide Region SA, Australia Chandler Macleod Full time**Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 10am Thursday 15th of June 2023.** **Our Federal Government client is seeking to engage EL1 Scrum Master for a 12 month assignment with potential extension in ADELAIDE CBD** About the TeamThe Service Design and Improvement Branch is responsible for...
-
El1 Scrum Master
4 weeks ago
Adelaide Region SA, Australia Chandler Macleod Full time**Mandatory: Australian Citizenship required to work within Federal Government** **Applications close by 10am Thursday 15th of June 2023.** **Our Federal Government client is seeking to engage EL1 Scrum Master for a 12 month assignment with potential extension in ADELAIDE CBD** About the TeamThe Service Design and Improvement Branch is responsible for...
-
El1 Scrum Master
2 weeks ago
Adelaide Region SA, Australia Chandler Macleod Full timeMandatory: Australian Citizenship required to work within Federal GovernmentApplications close by 10am Thursday 15th of June 2023.Our Federal Government client is seeking to engage EL1 Scrum Master for a 12 month assignment with potential extension in ADELAIDE CBDAbout the TeamThe Service Design and Improvement Branch is responsible for identifying...
-
El1 Assistant Director
3 weeks ago
Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full timeExecutive Level 1 - Adelaide, SA - $115,996 - $128,200 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** **EL1 Assistant Director,...
-
El1 Research and Evaluation Inklings
2 weeks ago
Greater Adelaide SA, Australia Chandler Macleod Full timeLocation Adelaide, South Australia- Category Executive- Salary- $602.55 AUD - $602.55 AUD Daily- Posted 07Feb2024- Work type Casual/Temp- Contact Teresa Zanatta- Reference BH156866- MANDATORY:AUSTRALIAN CITIZEN required to work within Federal GovernmentAPPLICATIONS CLOSE:3pm Wednesday 22nd of February 2024.Our Federal Government Agency which will support a...
-
El1 Assistant Directors
2 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full timeJob description:Are you dedicated to driving evidence-based decision-making to improve lives? Do you excel in collaborative environments that prioritise research and innovation?Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking skilled...
-
El1 Assistant Directors
2 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full timeJob description:Are you dedicated to driving evidence-based decision-making to improve lives? Do you excel in collaborative environments that prioritize research and innovation?Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking skilled...
-
El1 Program Scheduler
3 weeks ago
Adelaide Region SA, Australia Onpoint 365 Full timeContract starts February 2023 and ends late June 2023 - Possible 24-month extension available - Adelaide is the preferred location, but flexible arrangements will be considered **EL1 Program Scheduler** - **Contract starts February 2023 and ends late June 2023**: - **Possible 24-month extension available**: - **Adelaide is the preferred location, but...
-
El1 Assistant Directors
4 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Are you dedicated to driving evidence-based decision-making to improve lives? Do you excel in collaborative environments that prioritise research and innovation? Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking...
-
El1 Assistant Directors
2 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Are you dedicated to driving evidence-based decision-making to improve lives? Do you excel in collaborative environments that prioritize research and innovation? Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are currently seeking...
-
El1 Assistant Director Research and Evaluation
2 weeks ago
Greater Adelaide SA, Australia HAYS Full timeEL1 Assistant Director Research and Evaluation **Your new company** This Federal Department is responsible for implementing policy which will support a better life thousands of Australians with a significant and permanent disability, and their families and carers. You will join the Research and Evaluation Branch, which is responsible for ensuring that...
-
El1 Change Manager
4 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an EL1 Change Manager to join the team within a Federal Government Agency based in the Adelaide CBD. The Claims and Payments Service Design and Implementation is responsible for strategic planning and implementation of transformation initiatives to increase payments and claims quality, efficiency,...
-
El1 Change Manager
4 weeks ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: Our client is currently seeking an EL1 Change Manager to join the team within a Federal Government Agency based in the Adelaide CBD. The Claims and Payments Service Design and Implementation is responsible for strategic planning and implementation of transformation initiatives to increase payments and claims quality, efficiency,...