Risk, Quality

1 week ago

Melbourne, Victoria, Australia Australian Unity Full time

Join us and let's make a bigger difference together.


It's an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive.

We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Established in 1840, we're Australia's first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to
Help People to Thrive.

Your New Role:

Permanent Full Time Opportunity - The Risk Quality and Compliance Administration Assistant will support the Head of Risk & Compliance as well as the Head of Quality Assurance and their teams with a variety of administrative tasks including collection and analysis of information and data, reporting to regulators as well as internal report preparation and general administrative duties.


The role will work primarily with the Risk and Compliance and Quality Assurance teams to support the provision of superior second line assurance for the Home Health, Specialist Care and Retirement Communities business units.

The role requires a high level of detail-orientated work that delivers simplified and understandable outputs from complex data sets and the ability to understand the operational processes that sit behind the numbers.


High level MS Office and Excel including medium to high level formula writing and pivot table skills will be a minimum to effectively undertake the required work.


Your New Role Looks Like This:

  • Contribute to the ongoing development and improvement of regular reporting requirements.
  • Use your proficiency and knowledge to assist the capability of the teams to deliver reports with better insights through the provision of quality data.
  • Maintain and coordinate the schedule of reports for the Home Health, Specialist Care and Residential Communities businesses including due dates, ensuring that reports are produced, reviewed, and approved within required timeframes.
  • Assist with the sourcing, collection, collation, and entry of performance metrics across Risk & Compliance and Quality Assurance spaces.
  • Manage the Beyond Blue verification process for Working with Children Checks using the relevant online portals
  • Support the Home Health, Specialist Care and Retirement Communities business units and their leadership teams to improve risk management and compliance through the collection and collation of data to drive improved outcomes for our customers.
  • Support the appropriate identification and escalation of, assessment, treatment and reporting of risks.
  • Complete all compliance training.
  • Adhere to OHS obligations and legislative requirements

About You:

  • High level administration and organisational skills
  • Proficiency responding to operational business requests
  • Experience with working agilely in a busy environment
  • Developed stakeholder management, communication, and problemsolving skills
  • Demonstrated ability to complete tasks to tight deadlines
  • High Level MS Office including Excel

Your Benefits:

You will enjoy a range of great employee benefits and rewards including:

  • Competitive Remuneration and Incentive Program
  • A range of attractive product and service discounts from Australian Unity's Retail and Wealth Management portfolio including health insurance and banking products
  • Supported Learning and Career Development program
  • Flexible Working Arrangements including Work-FromHome days with a real worklife balance
  • Available access to LinkedIn Learning courses through our great Learning platform
  • Additional paid Wellbeing and Community Volunteer Days yearly

What Makes Us, Us
Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers.

We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together - collaborating, encouraging and even managing to have some fun.

At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.

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