Group Sales Executive

2 weeks ago

Derwent Park, Australia Grupo Mantra Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

As our new Group Sales Executive , you will join a friendly and passionate team who take pride in building rapport with clients and ensuring excellent customer service is given when booking group accommodation, and managing all group business from the tentative confirmation stage through to guest check in

Key Responsibilities

Building effective business relationships with key clients and travel agents through friendly customer service Respond to new business enquiries through a variety of channels in a professional and timely manner; Produce and distribute client quotations and contracts as required, and conduct regular follow ups with the client; Establishing a strong and trusted rapport with internal departments such as Sales, Revenue and Reservations Developing and maintaining a high level of product knowledge across Accor portfolio Manage all groups within the Accor systems with 100% accuracy Complete daily tasks

About You

To be considered for this role you must have the following:

Hold a minimum of 2+ years' experience in a Customer Service environment, ideally with experience within accommodation or travel (Preferable, though not essential). Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally. Exceptional attention to detail Have a friendly and professional manner Fast and accurate data entry. Well-developed written and verbal skills. Display a passion for problem solving skills and a willing approach to work well under pressure Intermediate; Microsoft Excel, Word and Outlook skills are required Knowledge of Sihot and Ivvy desirable yet not essential

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