Member Resolution Officer Administration
2 weeks ago
That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.
We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
Your new role
It's an exciting time here are at AustralianSuper as we are bringing our Member Resolutions team in-house and building a new team.
Key duties include but are not limited to:
- Manage complex administration Internal Dispute Resolution (IDR) complaints.
- Investigate and identify the root cause of complaints.
- Ensure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the IDR Policy.
- Adhere to reporting of complaint related breaches and incidents management requirements. Maintain strong working relationships with internal staff and external third parties where required.
What you'll need
- At least three years' experience in a Superannuation/ Life insurance, or in a related role.
- Previous experience in dispute resolution and complex complaint management.
- RG146 accreditation or willingness to obtain.
- Excellent written and verbal communication skills with high attention to detail.
- Good stakeholder management skills, with the ability to engage effectively at all levels.
- Excellent interpersonal skills which foster cooperation and teamwork in a close team environment. An ability to work independently and autonomously to achieve excellent outcomes.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation.
We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.
What's next
Australian or New Zealand citizenship or Australian permanent residency status is required.
**Progress powered by purpose.
-
Member Resolutions Officer Insurance
2 weeks ago
Melbourne, Victoria, Australia Australian Super Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. Your...
-
Member Resolutions Officer Insurance
2 weeks ago
Melbourne, Victoria, Australia Australian Super Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. Your...
-
Member Resolutions Officer Insurance
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new...
-
Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia Cbus Full timeComplaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...
-
Complaints Early Resolutions Officer
2 weeks ago
Melbourne, Victoria, Australia Link Group Full timeOverviewAs a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt.The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and employer...
-
Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeAbout Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.As an award-winning fund we've been recognised for the benefits...
-
Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...
-
Customer Resolution Officer
2 weeks ago
Melbourne City Centre, Victoria, Australia Fuse Recruitment Full timeCustomer Resolution Officer- Location: Melbourne CBD Victoria- Work Type: Permanent- Salary: AU$ AU$69000 per annum super & holiday loading- Reference: 22988- We are looking for experienced resolution officers to join our clients teamYou will be part of a vibrant team with an excellent culture who are passionate about delivering excellent customer...
-
Dispute Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeWe make a difference, delivering outcomes for millions of members. Join a growing team with supportive leaders Permanent role to support our Members First ethosAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be...
-
Forensic Services Chapter Lead
2 weeks ago
Melbourne, Victoria, Australia Resolution Life Full timeForensic Services Chapter LeadAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With...
-
Recovery Case Manager
2 weeks ago
Melbourne, Victoria, Australia Resolution Life Full timeRecovery Case ManagerAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of...
-
Compensation Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeCompensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful...
-
Compensation Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia EFinancialCareers Ltd. Full timeCompensation Complaints Resolution Officer Compensation Complaints Resolution Officer Cbus Melbourne, Australia Compensation Complaints Resolution Officer Cbus Melbourne, Australia Posted 1 day ago Permanent Competitive Compensation Complaints Resolution Officer About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful...
-
Dispute Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new...
-
Compensation Complaints Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeCompensation Complaints Resolution OfficerCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaCompensation Complaints Resolution OfficerCbusMelbourne, AustraliaPosted 1 day agoPermanentCompetitiveCompensation Complaints Resolution OfficerAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation...
-
Resolutions Officer
2 weeks ago
Melbourne City Centre, Victoria, Australia Department of Health Full timeResolutions Officers manage caseloads of complaints about Victorian health service providers with the aim of achieving timely and effective resolution. In dealing with complaints, Resolutions Officers liaise with the consumers of health services as well as with health service providers, make enquiries to identify and assess options for complaint resolution....
-
Dispute Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia State Of Victoria Full timeThe Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and jobs; helping businesses and industries to thrive; and building vibrant communities and regions.For more information,...
-
Dispute Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeOrganisation: Department of Jobs, Skills, Industry and Regions Occupation: Customer Service/Call Centre Reference: VG/017976B The Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through...
-
Dispute Resolution Officer
2 weeks ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeOrganisation:Department of Jobs, Skills, Industry and RegionsOccupation:Customer Service/Call CentreReference:VG/017976BThe Department of Jobs, Skills, Industry and Regions is focused on growing Victoria's prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills and...