Technical Writer

2 weeks ago

Greater Adelaide SA, Australia Hudson Australia Full time
Vocational Educational Provider looking for a Technical Writer for a Dynamics 365 and customer service related project.


Our client is South Australia's largest vocational education and training provider currently going through cutting-edge projects in the realms of Microsoft Dynamics, customer service, and education.

We are seeking a skilled IT Projects Technical Writer to join our team and play a crucial role in documenting and communicating the intricacies of our diverse projects.

There have several customisation and internal enhancement projects that will require this resource to write them from a Technical Writer point of view for our client's students and staff.

It is worth clarifying this is not CRM Developer role.

  • 7.5 hours per day and 37.5 hours per week
  • Regency Park and CBD locations (2 days WFH allowed)
- $70 to $100 per hour base plus 11% superannuation on an hourly rate contract, 37.5 hours (15% casual loading included). The rate of pay is aligned with skills, experience, or expertise.

  • Education Services (Post-Secondary Education) 2020 industry award entitlements including penalty rates, overtime and allowances and superannuation.

Responsibilities:

  • Collaborate with project teams to understand technical details and translate complex information into clear and concise documentation.
  • Create comprehensive technical documentation for IT projects, with a focus on Microsoft Dynamics, customer service solutions, and education platform environments.
  • Develop user manuals, training materials, and online resources to facilitate seamless understanding and utilization of our products and services.
  • Ensure documentation aligns with industry standards, compliance requirements, and best practices.

Requirements:

  • Proven experience as a Technical Writer in the IT industry, with a focus on Microsoft Dynamics, customer service, and education technology.
  • Strong familiarity with project management methodologies and software development life cycle (SDLC).
  • Excellent written and verbal communication skills, with an ability to convey technical concepts to diverse audiences.
  • Proficiency in Microsoft Office Suite and other documentation tools.
  • Experience in creating documentation for endusers and technical professionals.
  • A keen eye for detail, organization, and the ability to meet tight deadlines.

Benefits:


Do not miss out on an opportunity to work for a well-known vocational education provider which has a history of helping those wanting practical skills for the SA job market and a great and vibrant leadership team who appreciate diversity.

Thanks.

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