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Night Auditor
3 months ago
Job no:
Work type: Permanent Full Time
Location: Gold Coast
Categories: Guest Relations, Front Office
Since 2014, The Star Gold Coast has undergone significant transformations with a mission to create enjoyable experiences at trusted destinations. Guests can enjoy luxurious stays at The Star Grand's upgraded five-star hotel rooms, the exquisite suites at The Darling, and Australia's innovative Dorsett Hotel. Delightful culinary experiences await at acclaimed venues like Nineteen at The Star, Kiyomi, and Mei Wei. The entertainment options are diverse with live concerts, theater performances, Events Centre gatherings, outdoor events, and top-tier DJ sets at Atrium Bar. The Star Gold Coast is where relaxation effortlessly blends with exciting entertainment.
As a Night Auditor at Dorsett Hotel, you will oversee the overnight operations of the hotel while maintaining excellent service standards for our guests.
This role presents a great opportunity to establish memorable connections as one of the initial and final points of contact for our guests.
Key Responsibilities:
- Process guest registrations during check-in
- Handle payment transactions securely
- Issue room keys
- Record additional charges on guest accounts
- Respond promptly to reservation requests
Requirements:
- Demonstrated guest service background in Front Office, preferably with night audit exposure
- Ability to resolve issues, solve problems, and make decisions confidently
- Proficiency in property management systems (experience with Opera Cloud is advantageous)
- Advanced computer skills, including Microsoft Office (Word/Excel/Access)
- Familiarity with the local area and its surroundings
- Exceptional presentation and communication abilities
- Availability to work night shifts from 11 pm to 7:30 am
About You:
As an experienced customer service professional, you grasp the importance of delivering top-notch service. With outstanding communication skills and a positive demeanor, you are well-equipped to thrive in this role.
Your contribution will be instrumental in the success of Dorsett Hotel at The Star. Join us in making a positive impact.
Benefits:
- Enjoy complimentary daily meals on-site, including a variety of options
- Receive laundered uniforms daily at the property
- Competitive hourly rate with penalty rates for weekends and public holidays
- Five weeks of paid Annual Leave for eligible shift workers
- Discounts of up to 30% at renowned restaurants and accommodation facilities
- Access to career development, training, and courses through The Star Academy for limitless growth opportunities
- Commitment to Diversity & Inclusion, focusing on Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+ communities
Please note that eligibility checks are mandatory during the recruitment process and throughout the employment period for this role.
Our Commitment to Culture:
At The Star, we are dedicated to fostering a diverse, fair, and inclusive workplace that enhances guest experiences, provides a rewarding environment for our team members, and delivers positive outcomes for our communities. Our values, including Building Memorable Connections, Taking Ownership, Leading with Integrity, and Caring Well, resonate with our genuine approach.
We encourage applications from all backgrounds, age groups, beliefs, genders, LGBTQI+ individuals, First Nations Peoples of Australia, and persons with disabilities. We understand and address the unique challenges that trans and gender-diverse candidates may face during the recruitment process. To support our team members' well-being, we offer flexible work arrangements to help them achieve the right balance between work and personal life.
The Star holds a WGEA Employee of Citation for Gender Equality and has been honored with a Gold Award in 2022 by the Australian Workplace Equality Index (AWEI) for its inclusivity towards LGBTQI+ individuals in the workplace.
It's Your Time to Stand Out
To explore exciting career opportunities with The Star, reach out through the provided channels.
Advertised: 14 May 2024 E. Australia Standard Time
Applications close: 21 May 2024 E. Australia Standard Time
The Star Entertainment Group acknowledges the enduring connection to land, sea, and community of First Nations peoples, demonstrating respect to Elders, past and present.
We respectfully recognize the Traditional Owners of the territories where our properties are situated - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.
